Extended Stay America Select Suites - Columbia - Gateway Drive

Brought my fiance' here hoping for a relaxing weekend.. This place was absolutely the most disgusting hotel I have ever been to and I will attached photos to prove it. Not to mention the horrible customer service! So..... to start off: We arrived 5 minutes before the 3 o'clock check in an my fiance' was menstruating and she needed to go to the bathroom ( as an emergency) and the (woman's lobby bathroom was out of service) and they would NOT let us check in 5 minutes early! That is absolutely unacceptable in the customer service realm to do such a thing. As we made it int our room, there was no dishes or silverware in the kitchen and two lights had the light bulbs burnt out we had to get those replaced too. The entire hotel smelled musty and like smoke, the trash cans outside remained full ALL weekend the floors were left unswept in the main lobby and throughout the hallways, the CAPRPETS SMELLED AND HAD STAINS ALL THROUGHOUT THE HOTEL WERE ABSOILUTEY DISGUSTING. ( this was probably the nastiest thing of all ). I offered to spot sweep the carpets myself so that other guests would not have to experience such a nasty trashy unkept environment. ...yeah it was REALLY THAT BAD. The exit doors to literally ALL exits had cigarette butts, trash, plastic beverage bottles on the floor ( again the entire weekend !) I asked the black gentleman with glasses who will sweep the floors this weekend and he said " the maintenance man isnt here this weekend". Do I REALLY need to say anything else beyond that?????? To top it off, When we tried to blowdry our hair in the morning, the blow dryer was missing, and We went to the front desk to complain and the front desy lady was late to her opening shift 25 minutes!!! What did that mean? GUESTS COULDNT CHECK OUT ! But wait.....theres more!!! The guy who was supposed to open the breakfast area WAS ALSO LATE 25 MINUTES!!..... THIS WAS THE LAST STRAW FOR ME AND I AM going to blast this experience all over the internet in hopes that NO OTHER CUSTOMERS will have to experience this dumpster fire of a hotel again!!!!!!! PHOTOS ATTACHED FOR PROOF!!!

I would like to say thanks to the manager for going about and beyond to help me out in my trying time. I moved up from South Carolina to the Columbia area not knowing anyone and the manager tried everything she could possible do to make sure my stay with one less stressed. Ms. Eunice I really appreciate you. Rooms was spacious and nice will stay again.

Amazing stay, very friendly staff! Ashley is an amazing Manager, and was an absolute great help! I am thankful for the time and energy of great customer that was provided through my stay. Great housekeeping, clean/neat, spacious in the suites.