La Quinta Inn by Wyndham Colorado Springs Garden of the Gods

Room was damp and smelled mildewy, there was no hot water when we needed to shower, no ice available. The continental breakfast was non existent. I was harassed about parking, charged a deposit twice. The parking lot had groups of homeless panhandling, have never had such a terrible stay with Laquinta. We would like a refund!

They didn't have the room I booked (king suite.) They said all they could do was two queens. When I got into the room, it was clearly two doubles, not queens. There were 4 of us, so I called to see if they could actually find a 2 queen room. They said that all they had was a king with a couch that would only sleep 1, and that even the king suite was just a king with a small couch in another room that would only sleep 3. They insisted that the two doubles were queens and they were the best option. The pet area was packed with cigarette butts and dog poop, had no bags, and the trash can was full of trash. At breakfast the next morning, the waffle batter was empty and there was nothing but some cereal (no milk), and half a loaf of bread (no butter, jelly, etc). As we were walking out to buy breakfast elsewhere, someone walked in with a whopping 4 bagels to restock. 6 people stood there eyeing them... Our bathtub had a crack in it that had a failed attempt at a seal, so we showered instead. The pressure was so high that it was painful. When we got out, we realized that the shower curtain was not waterproof, so the floor was soaked. That clearly had been a problem for a long time because all the tiles were just sitting on the floor, no longer sealed with any grout. The toilet also ran all night. When I went to check out, I asked if they could do anything for us on account of (see everything above). They said there was nothing they could do. They wouldn't even waive the pet fee.

This hotel is not nice, major disappointment from the nice pictures shown. The tub had permanent stains, enough for me to not use it at all. Floor and everything seemed dirty and poor craftsman ship overall. Sketchy people hanging around and walking through the courtyard. Keep up all night, by other occupants making noise and yelling, leaving ***** on a ledge by our room. Do not waste money on staying here. Not a safe place. I would love to get my money back.

Cheap but comfy For the price it was good, between the system and the actual hotel there was some confusion as I booked a suite and when i got there they said there shouldnt have been 1 available. It is what it is but still a little sad about it

Disappointing The front desk was too busy on their phone to get me checked in and was complaining about me going through a third-party. The floors in the room were nasty.

Horrible cust service From the start they didn't collect a deposit and we extended our stay 3 times. The 3rd time I extended, is when I was told about their deposit mistake and asked if he can secure the room for me with $I just had given and said let me run to bank for the deposit and I'll be right back.... He ended up checking us out and using the money for a balance that didn't exist and not refunded all while playing dumb making me look bad or stupid and nothing done but charged me more money to stay even tho it was not my fault now I'm missing 400$