Homewood Suites by Hilton Colorado Springs - North

The hotel is undergoing an upgrading and so some of the amenities are not ready for use. As a result, several of the rooms do not have Internet connection. However, the staff are very good and helpful and going out of their way to help to make sure we have a good experience.

I'm sure we've stayed in a worse hotel, but I honestly don't remember when. The property is under construction. That is not indicated anywhere on the website. A hotel patron we met said the construction has been going on for over a year. The price certainly does not reflect the fact that you will have a subpar experience. Below are some details of our room/experience: 1. The shower floods the entire bathroom floor whenever you take a quick shower, even when the door is fully shut. We had to use towels to mop it up or we couldn't walk in there to use the toilet. The doors seals hadn't been caulked. 2. No towel racks so no place to hang up wet towels 3. Some of the hangers in the closet were broken, the hooks pulled out as soon as you tried to hang something up 4. The toilet paper holder was broken and wouldn't hold the toilet paper 5. The toilet seat moved every time you sat on it. It was about to break and slide off the side. 6. The mattress of the hide-a-bed had springs that poked into your back all night, felt like you were being stabbed to death in the night 7. Not a big deal to us, but the cabinets in the kitchen don't line up, so it was really hard to shut them 8. Bathroom definitely felt like it was under construction. Excess spackle, unfinished wallpaper, no trim around sprinkler heads, door handle was sketchy. 9. No room directions in hallways. 10. Hallways congested with cleaning and construction equipment carts. We had to physically move the carts in order to get to our rooms. 11. There was something crusty in the bathroom sink drain - we tried to wipe it out, to no avail. 12. Bathroom floor was dirty. 13. The air conditioner ran constantly. Sounded like a jet engine. 14. Our friends room did not have hot water. 15. Staff were friendly upon arrival but indifferent when we checked out. Didn't bother to ask about the stay.

I recently stayed in one of your Hilton properties (Homewood Suites, Colorado Springs) and had what I can only described as a disastrous visit. As a former Diamond member, I have always tried to select one of your locations knowing that the experience would allow me and my family to focus on whatever activities were associated with the trip by providing a safe, clean, and comfortable residence. On this occasion, my wife and I flew from Tampa to Denver to tend to my aging father and selected this hotel not only because we thought it would be consistent with the Hilton brand but because the trip was extended, and the meals prepared at the hotel would be a great help. What we arrived at was something I would never attribute to Hilton. We arrived Sunday June 30th late, and like most travelers, we were tired and wanting to unpack and get some rest. When we checked in, it was obvious that the hotel was going through some sort of construction with trucks parked around the building and numerous shipping containers. The assistant at the desk checked us in and we were off to our first room only to find out it had no air conditioning. Returning to the desk, the assistant indicated that they knew it was having problem and then went on to explain that there were no more rooms available. After calling one other Hilton property and an hour later, we were told we could slip in one of the rooms that was in the renovation area but had to be out first thing in the morning and that we would be assigned another room. Moving to room number 2, we found ourselves in an area where the exit signs were already removed along with smoke detectors and obvious signs of construction however, we had little choice at this point. The next morning, we vacated the room still having not unpacked and was told that when we returned later that day, we would have a new room however, upon returning we were assigned another room without air conditioning. The assistant knew it wasn’t working because she asked us to “just try it first” and leave our bags at the desk. We of course return and communicated that the room did not have any working air conditioning and was told again that the hotel was full, and we did not have any available rooms. After another hour, the assistant indicated that she had a room, and I can only guess that we took the room of another inbound client who would have to go through the same pains as we did. The third room was adequate, and we looked forward to having breakfast the next morning only to find the construction workers loading up plates of food and emptying the coffee containers on their way to work. During our weeklong stay, the hotel only had one evening meal which we not informed of nor any other activities. Halfway through our visit we were notified that the water would be turned off during the afternoon of one of the days. This along with failing wifi and overall filth of the hotel, we found ourselves absolutely dreading returning to the roo

This does not present as a Hilton property whatsoever. It’s a very banged up hotel. I am not usually weirded out by a dent here or chip there. But our room was very run down in many ways. I was not comfortable staying in such a run down room, and wished i could leave. I do not recommend this hotel, especially for the price. The lobby is fine, but the rest of the hotel and grounds are pretty forsaken. My husband mentioned it had good water pressure, so there’s that.

I was really disappointed in our stay here. It is still under construction and the pool is not operable, we knew that when we booked. We had a renovated room, but they forgot to move back in or something. There were no hooks or rod for towels, we had to hang them over the door, ew. The toilet was leaking on the floor because it wasn't installed properly. Also, there was only a couch to sit on, when there are 4 guests in that room, and no end tables to set anything next to the couch. It didn't really function well as a place to feel at home. All this and we paid a high summer rate! We were very disappointed.

Trash and junk all over the exterior. Parking spots for handicap always full of non licensed vehicles. Parking lot need paved and lined. Contractors block security doors open all day and night. It’s a real dump. Rehab of rooms is poor quality. Reported to management.

This was a very disappointing stay. I've been a Hilton Honors Diamond member for several years now. This has to be by far the most unwelcoming Homewood I have ever stayed at. Very sparse furnishings and extremely uncomfortable in the room. The pool was covered up, and the front desk person was less than friendly and helpful. I don't know how much more to describe it other than I will not be staying here again. For the money, you have a lot better choices in Colorado Springs.

The staff are very nice and strive to do a good job. Still, our room was not ready until almost two hours after the posted checkin time. The facility itself, however, is one of the worst we have ever visited. It is a construction site, and the room we had (as a Diamond) was exhausted. Running toilet, stains, sagging sofa and bed, rickety table. It was as clean as they could get it, but….we could not wait to check out. Maybe once they complete the renovations?

The hotel is undergoing some massive renovation since I lasted visited a few months ago and I am sure the facilities will become newer but if something can be done to remove the foul smell in one of the stairwell which has been around for a few years will be great. There is an obvious shortage of staff with room cleaning services only being done on demand or once in between a five days stay. This could be improved on. However, the staff are friendly and helpful when called upon.