Homewood Suites by Hilton Colorado Springs - North

Great stay! We were here a week and found the room quiet and conveniently located. Bed a little hard for our liking, but not bad.

Good Intentions My experience at this hotel was unusual. When we arrived around midnight, the manager opened the door for us and began letting us know that the Hilton booking system was down for scheduled maintenance. This meant he didn’t know which room we were supposed to go in. After I asked whether or not someone had printed off the reservations in advance, he looked around and found them. We booked a king suite, but the room we ended up in was an accessible king suite. We did not require an accessible room, and I’m glad we didn’t. In order to get through the maze to arrive at our accessible suite, we had to push through a very heavy “fire door” that noted it was to remain closed at all times. There was no automated door opener. If I were in a wheelchair, I would have been pissed. After we finally settled into our room after a long day of travel, we were awoken by the fire alarm going off at 2am. The fire alarm was the most disorienting thing I’ve experienced. I’m glad I’m not epileptic, because the strobe lights would have given me a seizure. After finally finding my way back through the maze to the front desk and commiserating with a handful of other guests, we learned there was no fore and no discernible reason for the alarm. After this incredibly disruptive experience, our stay was uneventful. The staff were nice and accommodating. Breakfast was good. Overall, it’s a decent hotel, but after our experience, I can’t possibly return.

No room service and forced to sign up for rewards I called prior to ask about the deposit since I couldn't find any information and the woman who answered was very pleasant and informative. When I arrived at check out, it was the same woman and again very helpful and patient with a bank issue I had. As soon as I paid, she began to pressure me for about ten minutes about Hilton rewards, even after I expressed a few times I wasn't interested and that I usually book under my father since he travels often. After I said no about the 3rd/4th time, she became smug and a little standoffish, said I couldn't use my dad's account but still found it apparently. Then asked for my email for what I thought was something unrelated, mind you I'm pretty dizzy from the altitude and exhausted from traveling. By the time I got to my room I had two text messages about the rewards program and was a little upset considering I didn't give her my number to use. The room was very spacious and pretty clean, but the stove had flashing red lights, didn't get a chance to use it. The entire property had a strong chemical smell possibly from the renovating, and I saw two dead roaches in the hallway during my entire stay. During my 3 night stay, I had no room service. I had to go down Saturday night and throw my own trash and ask for replacement towels as no one came by. Also the first night, my restroom door locked from the inside and the manager on duty just handed me his multi tool thing to try to wiggle it open.