New Inn at Coln

A mixed experience. We arrived before the 3pm check-in time but it was made very clear we would not be looked after until the allotted time. There was no suggestion of having a drink etc, just told 3pm is the time. We decided to look to sit down and some staff were not helpful in accommodating without a reservation despite there being available tables. We were booked for the new years dinner which was overpriced for what was served. In addition the service was rushed, the staff inexperienced (opening wine at the bar and not opening/tasting at the table) and we were informed 15 mins before our 2 hour time slot they needed the table back. We also asked to slow down service between courses which wasn’t accommodated for. The location is lovely and it has the potential to be a really welcoming spot but the staff really let it down. Breakfast was good but deemed a ‘foodie’ place, I agree with other comments the lunch/dinner menu was tailored to burger eaters with little alternative.

Stayed here with friends for a 2 night stay for a weekend wedding. staff were super accomodating rooms were all unique but with great amenities. We were a group of approx 20 people so I'm sure we probably took the place over but we had a great time. we had a group dinner and was all served beautifully. great wine selection, delicious cocktails and friendly staff. special thanks to the scottish lady who helped me check in a few minutes early as I was faffing and looking after a baby. p.s sorry for trapping the giant spider under the glass and running away from it, I pardoned it a death under a shoe at least :)

Nice looking hotel, but has been neglected for years. No proper check in area so you check in at the bar. The rope stair handrails were dangerous. Our shower was broken. The food was awful. We ordered an English breakfast which was inedible. Coffee tasteless. Dinner awful. The staff were unhelpful. Clearly a hotel that survives based on location.