Tài Khoản Khách
ngày 1 tháng 9 năm 2023
3 of us had booked 2 rooms at this hotel as we were attending a concert close by. Arrived at the hotel booked through Booking. Com to check in at 4.30 to find all doors locked, sign said if locked go to reception at hotel next door Star Anglia, this was also locked. A random lady (guest?) came into view in the Globe and said she’d call them, she then said he’d told her no check ins for the day. I rang & he said I’m coming over I’ll be 2 minutes. When he arrived and unlocked doors he let us in & checked the computer confirming no booking, despite me showing him my confirmation & that the £ has been collected from my bank. I then spent 30 minutes on hold to *********** to try to sort out the problem. By the time I got through another lady turned up (manager?) and within seconds she found the booking and said I’ve upgraded you. We were then shown into rooms in the Star Anglia. These rooms were really nice and roomy and looked fairly new. Breakfast was however supposed to be served in the Globe, but when we went over the next morning again it was all locked up but our key cards opened the main door. No sign of any staff/guests, no sign of breakfast, so went to a nearby pub for food. We were shocked at the sight of broken furniture etc I’m so glad we ended up next door. Tbh if we’d had rooms in the Globe I’m not sure we’d have stayed. It’s very run down, dirty & smelly. Very strange set up no staff in reception whenever we went in or out. Would have rated 1 star but our alternative room ended up being very nice.
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