Colchester Town Centre

We had just one night in room 102. Rear of the hotel with a view of the car park. Handy if you need to keep an eye on your car. We arrived by train and it's a good 15 minute walk. Room is standard. We had them 'twin' the room and that large comfy bed isn't as comfy as a single. The air conditioning is loud and refused to switch off. It did go off, but came on of its own accord. I wear earplugs when travelling so I wasn't unduly disturbed. Shower is a walk in which is a plus. Very good job it did too. Breakfast is as expected and I found it very good. All the staff we met were very nice. I would return if in the area.

Good. Info about car parking discount in the NCP are in reception and are needed before you enter the car park. Had to pay full price unfortunately.

Stayed in 2 rooms with my Wife and 90 year old Mother in law. Myself and my Wife were on the ground floor in room 12, Mother in law room 108 on first floor. The receptionist was in helpful and said she could not move us all to rooms next to each other as the hotel was full. She also took pleasure in refusing the £249 in cash which my mother in law offered for payment of her room on the grounds that she could not produce photo id.I wanted to pay card and cash which was also refused. I ended up paying cash with NY driving licence but was short-changed as they didn't have the coins for the balance they owed me. The breakfast dining was unbelievable. The waitress was downright rude and un inviting from the moment I entered and said 'Good morning ' She seemed annoyed by our presence and grudgingly whisked us to a table. When I enquired where the coffee machine was she bluntly snapped ' You've just walked past it's. This triggered me and I told her to go and got on with it myself. She returned to the table a minute or so later and got on bended knees in a very theatrical manner to apologise . My Wife told her she should not be working with the public and she then turned on the crocodile tears saying she was having a bad time. We all have bad times, we don't have to share the problem. She disappeared but I knew she had to take the cooked breakfast order so I went to find her. When I did find her she said she was 'Frightened' to come to the table. Needless to say we did not return for the breakfast we had all paid for on the second morning, opting for motorway services instead. A note on the bedroom flooring. This seemed to creak and squelch underfoot and at night the footsteps from the room above ours were unbelievable keeping us awake until 1.15am