Tài Khoản Khách
ngày 28 tháng 5 năm 2025
We are just about to leave this hotel after a 2 week stay. I’ll start with the positives. 1. The food here is amazing, lots of choices at the buffet and plenty of plain pasta/fries for fussy kids. We ate in the main buffet restaurant most days for lunch, plenty of fresh salads, pizzas, traditional dishes. At night you get a choice of the main buffet or a Turkish, fish, Italian, Chinese restaurant. You have to book the day before the these, would highly recommend the Italian. There’s also a bakery open during the day. 2. There’s some really friendly staff members here, a small handful that will go out of their way. Shout out to Apta the roller skating waiter who has just come to find us especially to say goodbye, Arman in entertainment and Tayfun Deniz Assaylia in the kids club, they made my daughter feel really welcome (see negative list for info on the wider staff). We ate in the fish restaurant for our anniversary and they dressed up the table and looked after us, we felt really special. 3. Very clean! The staff are constantly cleaning here, from tidying the grounds to sweeping floors. Very very very clean hotel. 4. Lots going off around the pool - we’ve had a foam party and inflatables which was a pleasant surprise. Negatives. 1. When we arrived the hotel was predominantly German. We have nothing against Germans, but the culture is different and we felt like outsiders. You would smile at them when walking past and would be greeted with blank stares and in most cases dirty looks. The German women in particular seem to hate British people and there were a few incidents of them shouting at the kids around the pool when they were splashed accidentally. As the days went on more British arrived but it is still quite popular with Germans. This shows with the language barrier between staff and British, they speak German fluently and hardy any English (see more on that below). This isn’t the hotels fault but TUI should be making brits aware that you will be the minority in this hotel. Entertainment is in German. 2. Language barrier. We were not expecting staff to speak fluent English but asking for simply things like tea bags was difficult! They speak fluent German rather than English so communication was terribly difficult. 3. Some staff members do not like English people. This is from management to pool staff, across the board. Whilst the kids club team made our daughter feel welcome they were standoffish with us. Some waiting staff rude, would ask you a question in German and when we said ‘pardon’ or ‘excuse me’ they would sigh and walk off. Some female staff would scowl at me, my husband said it might be because I’m blonde. Not a great experience. 4. We had to change rooms twice due to aircon issues! Doesn’t seem to get cool, husband thinks they keep it at a certain temperature for financial reasons. Also the sea view rooms look out onto the disco area which isn’t good for young kids. Overall we had a nice stay, we’ve put 4 stars
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