Royal Alhambra Palace

Everything was perfect during my stay in this hotel. The pools are very big and clean. The food is also very good and diverse. The best part was the animation team,especially Sabrina. She always did the best out of every activity, even though the temperature was really high. A huge thank you to everyone!

A wonderful hotel! The animation was always on spot-Sabrina and Eda made my holiday really amazing. Everyone is trying to make everything perfect during the whole day,there are always things to do, you never get bored. Besides that,every place inside and out is always very clean and perfect.

We’re from England and spent a week here AI with our 3 year old son and had a great time. It was a bargain for £1600 from Newcastle. When we arrived, around 2:30am we were greeted by a lovely gentleman who spoke brilliant English (throughout our holiday most staff spoke English well enough to communicate despite other reviews). Check in was very quick and the layout of the hotel and times were explained. The lobby is very nice. We were helped to our room and then went for food in the 24 hour / night restaurant before heading to bed. We had a double/king and a single bed and the room was a good size - the bath was huge! The room safe is free. We were in room 2504 and the balcony was quite small but had a few rungs to dry towels etc. Our only issue was the quilt smelled like feet really bad from arrival. With a bit of a language barrier I don’t think anyone understood really what was wrong. Reception kept arranging for new sheets/covers and the cleaner kept putting the smelly quilt back on the bed. It was that bad we had to put it on the balcony as the whole room stunk. It was hot on a night so as long as we turned the AC down to low it was comfortable to sleep. I hope the quilt is changed for the next guests but have a feeling that the only the covers may be. We enjoyed the food here, a little too much. Obviously minus any pork but there was plenty of choice and themed nights. Some of the morning sausages tasted like sheek kebab mmm. Sometimes tables took a little while to be ready but we found another table or got cutlery ourselves so it was not a problem. Waiters bring drinks if you want table service and were great with our Son. We ate breakfast in the main restaurant each night, lunch mostly down at the pool bar which rotates stations 12-2 and 2-4. We mostly attended 12-2 for the kebab/shawarmas, pizzas and wraps but also had burgers after 2 too. We ate at the beach restaurant for lunch once which was nice, you order from a menu and staff were lovely. For dinner / tea we ate at the main restaurant which did get busy at times but we always got a table ok and patiently waited in lines which wasn’t bad. Some guests are rude, pushing in but you get that everywhere. Everything was cooked perfectly. We needed no imodium, calpol or anything all week which was great. The pinochio restaurant was a good idea but our Son sat with us. We sometimes went in for ketchup, chips, pizza etc but they had the same in the main restaurant too if not more, like chicken nuggets and fish fingers so he was happy and well fed. I was disappointed that you have to pay extra for fresh orange juice, 3 Euros. In a 5 star hotel I think it should be included in AI. We didn’t see any a la cartes open all week, just the pattisserie and night bar on -1. I’m not sure when they’re open. Drinks were nice with a lot of choice of branded spirits for cocktails. Some table service staff in the Piano bar were very attentive and friendly and made specialist cocktails and drinks for us

If it werent for the entertainment team and the hard workers around the hotel this would be a 1, the hotel is really old, you cannot get a good night sleep because everything is heard from the next room, the food is not what you would hope for, and the cherry on top as you know on all inclusive resorts you get to use all the facilities on the last day before late night flight, they said we could use the spa to clean up and get changed, but when we came at 18:10, they said spa is closed, so this means a lot of their care for leaving customers

Worst eveeer!!! I have been in 5 stars and in hostels or bnb this was the worst of my life! If i spent 1000 per person for 6 days i expect the top! When i go in a bnb i pat less and expect less of course 1. They stole my money! The staff of the cleaning was related to the top managers and they covered the robbers! Noone opened the security cam. We went ate the police station and passed all afternoon with the police declaration! 2. Noone cleaned the room. They just tidy the beds and noone cleaned the bathroom or other! It is dirtyyyy I asked 5-6 times to get someone to clean the bathroom and nothing i had ti clean it myself!! 3. The air condition was noooot working and it was 40 degrees celcius 4. The shower was clogged!!! Afeter three days of complaining to the top manager they sent someone ti fix it! He went with the shoes in the shower noone was sent to clean it even that we asked several times They say are 5 stars ultra!!! They are horrible

We stayed for a week as a group of 16 and overall had a mixed experience. The hotel itself is stunning—very clean, spacious, and has a glamorous feel to it. The kids especially loved the pools and slides, although the water was quite cold. There are also shops on the lower level, which is convenient. My daughter had her ears pierced there, but in hindsight, I regret it. The earrings weren’t the right type, there was no aftercare advice given, and they weren’t evenly placed. Communication was a bit of a challenge, which didn’t help. The staff were generally friendly, though at times it was hard to communicate due to the language barrier. The rooms were fine—clean and equipped with the basics—but definitely a bit dated. The maids did a great job keeping everything tidy. I personally felt the drinks might have been slightly watered down, although I can’t say for sure. Occasionally, when ordering multiple drinks, one of the bartenders seemed annoyed—but perhaps he was just joking. The food, unfortunately, was a letdown for our whole group. While it appeared there was a wide selection, it was mostly just different types of bread. As someone who doesn’t eat fish, I found it especially difficult since many of the options were fish-based, and everything was usually cold. We tried one of the paid restaurants for my husband’s birthday, but that was disappointing as well. The only food we really enjoyed was from the snack bar. One important concern I had was the lack of an additional lock on the room doors. My toddler was able to open the door easily, and that made me very anxious, especially at night. I think adding a childproof lock or extra security feature would be a big improvement.