DoubleTree by Hilton York

Nice hotel but air con was not working. It is quite hot at night time but luckily with theee fans.

The location is superb and is within a mile from the Train station. The service of the crew is wonderful (person who served us was Ms Pip). Hotel room is spacious. Breakfast is a spread! Enjoyed the stay very much, will highly recommend to anyone who comes to York.

The service is very nice and the amenities are up to the mark. Had a pleasant stay with the family

Great location for York. Just outside the city wall makes it super convenient to walk to what you would want to see. Onsite parking is limited and expensive but the reception mention a public car park for cheaper nearby which was a great alternative. Would stay again, in fact I did and extended my booking

Not enough carpark space : Please be mindful that there isnt enough parking space on site. As we arrived quite late at around 9pm, the on site parking was full and we had to park in a car park 5 mins walk away, which is fine but it would have been more convenient to park at the hotel. Very aged and small room : We chose a Hilton hotel to avoid staying in an old-fashioned B&B in york, however it is really a surprised to us that the room was very old and aged... which i think was misleading in the pictures, maybe because we got different type of room, but we definitely expected a more modern accommodation. Woodbug issues: We found a few small insects during our stay, which i would say is quite normal during British summer, although its not pleasant. We took picture and looked it up and believed they were "Drugstore beetles" which can be found in old wooden structures. Welcoming Staffs: Staff at the reception was really nice and friendly. We were welcomed with warm cookie which was definitely a nice touch, especially after a long drive. The hotel breakfast was lovely too. The restaurant, lobby and public areas have much more modern interior than the rooms. Overpriced rate: Overall we slept well at the hotel. The mattress and bedding was comfy. However, I would say it was quite overpriced as the bedroom quality would be classed as a 3-star B&B or motel in my opinion. Do not recommend it.

Great location and comfortable - well worth booking if a short trip to York

Spacious room and convenience location, will recommend and come again

This is the best hotel that I ever stayed at this price!

The first issue with the hotel is that the check in time is 4pm which is way past normal checkins which is usually 2-3pm. Although the staff helped my mother to the room, I had asked for the reception to help my mother check in because she does not know English and i had to go do some urgent work, but she completely forgot about it. I know it's not exactly your responsibility but I am sure being such a big hotel there could have been some hospitality or a helper to take her to the room sooner.