Ardencote

Visited Ardencote for a friend’s wedding. Stunning location and a lovely quality hotel. Food was very good. A couple of issues. 1. A lot of staff were clearly young and new to the job. They were inattentive and talking amongst themselves rather than serving. A training issue maybe? 2. On the second day (a bank holiday) the key to our room stopped working at lunchtime. After two attempts to sort this out, we had to be let in by staff using a master key with a promise that the issue would be fixed quickly. Later that day, we discovered that the issue was not fixed and the reception staff had gone home. Had to speak to the duty manager who got a senior member of staff to resolve the situation. Not really acceptable service from a 4* hotel we feel.

We went to Ardencote for our team away days. the staff are incredibly friendly, and helpful, no query was too much for them. The atmosphere was relaxing and welcoming. The rooms are spacious and very clean. The food was fantastic, all dietary requirements were catered for. Is definitely value for money.

Having just returned from an 1nt spa break we can't wait to return for a longer stay. We booked the overnight stay with one included spa treatment, lunch and dinner on eve of arrival and breakfast on leaving day. Absolute 💯 % positive experience from arrival until departure. All the staff we encountered were friendly, helpful and really cared for their guests and clients. We checked in the spa area at given time of 10am( leaving cases in car) we given towels,robe and slippers and a run down of where everything was in the spa area. Changing rooms, c showers and loos very clean with hair dryers provided. We used the facilities of destination spa, outside warm plunge pool, plenty of recliners around outdoor pool area for a spot of sunbathing sunshine. Everywhere very quiet , calm and relaxing without the mass of guests as other spas encountered. Light Lunch was brilliant, expected just a snack but the menu ranged from salads, to fish, burgers, chips etc. Spa facial treatment that was included in break price was exceeded expectations, so relaxing and definitely not rushed, really tranquil. Used the facilities of the indoor pool area for the remainder of afternoon, until check in. Interconnected rooms were allocated as requested, excellent rooms , both extremely fresh, clean, lovely crisp bedlinins, tea/coffee tray and ample white company toiletries in bathroom. Evening meal, a great selection on menu well cooked, and tasty. Likewise breakfast, great selection of self serve ,hot and cold dishes. A brilliant night away and definitely will return very soon

Nice location and lovely surroundings The rooms and staff have never disappointed 👍 room rate has crept up by £10 not sure why The menu is very samey if you are staying for a few nights My complaint as always is the breakfast is always cold Not great for eggs Mentioned this many times but no change Not a real problem for me as I only have continental. A few hot plates would fix this and then make the place A1 Management please listen to the feedback

Booked a 1 night stay through Secret Escapes, we felt it was a bit pricey, but we were getting Dinner, Bed & Breakfast plus a Cream Tea, so we booked it & looked forward to it. Well the hotel didn't disappoint, the room was comfortable, the food was very good & the Cream Tea was scrumptious. Plus we got a very warming welcome at reception on arrival. Plus we got to enjoy the amazing relaxing grounds, including watching a Squirrel & a Nuthatch & others from our bedroom window, & had a chat with the Geese, Swans & ducks on the lovely lake Our stay was very relaxing & well worth the price tag. Our only gripe was the so called High Speed Internet dropped out around 6pm when all the other guests started logging in.

I was initially a bit hesitant to book the hotel due to some mixed reviews, but my experience turned out to be absolutely fantastic. I chose the Sanctuary Destination Spa Break, which included access to the squash courts, indoor and outdoor pools, a range of spa rooms, as well as dinner and breakfast. It was well worth the additional cost to have full access to all the facilities, everything was of an exceptionally high standard. The hotel, spa, and restaurant staff were all incredibly welcoming and attentive, especially during dinner, which made the experience even more enjoyable. I would highly recommend this place to anyone looking for a relaxing escape, and I’ll definitely be returning in the future.