Westgrove Hotel

Arrived up from Cork slightly late for 7pm reunion dinner. First impressions when I walked in the door very good, checked in with full payment taken which was fine. Left my overnight case in the room and heard a noisy fan which I would check out later. Arrived to dining room to reconnect with lads I have not seen for many years. They were all seated and had placed their orders. Dining staff were very attentive to me and I placed my order with them. Food was excellent with a delay between courses which was understandable as a busy hotel with another function and restaurant to cater for. Returned to my room after midnight to unpack and investigate fan noise. I did not see a wall controller for a fan coil unit which I could switch off. Discovered room was space heated by a radiator with natural ventilation (i.e. no cooling). Behind a non see through curtain I noticed the window was partially open which I closed. The noise level was at an unacceptable level continuous throughout the night that I was unable to sleep. I was trying to figure out why noise was continuous from HVAC equipment in a hotel setting and all I could think of did someone leave on a kitchen extract hood exhaust fan, was it external DX refrigeration equipment serving a Kitchen Cold Room(s)/fridges to maintain required internal temperatures or a chiller? Anyway I would check out during daylight. I tried to sleep in the en-suite with the door shut but the noise level was unacceptable even there. So I just stayed awake and when daylight broke I discovered understandably I was unable to open the window fully to go on to the flat room and determine the noise source. Looking out the window I did see a double stacked supply/extract AHU on the left side, a number of DX condensers straight ahead with some fan units to the left of them. Went down for breakfast saw a guy clearing tables gave him my room number and helped myself to orange juice and Alpen which was lovely and joined some former class mates at their table. Would have loved tea and toast but there seemed to be nobody around to ask. Returned to my room made tea and went to a reunion morning presentations with some hobnob biscuits I had brought with me. At about 11am we had a presentation break and at this stage I became shattered with tiredness and returned to my room and whatever about continuous fan noise I just lay down on the bed resting till about 1.30pm having skipped post break presentations. I found a lovely coffee shop in the nearby shopping Centre.. When I waked in the staff were very welcoming and I explained that I was tight on time and requested a flat white and a cheese tootsie which to the surprise of a foreign guy I paid in advance. A foreign woman came to check with me was everything ok and when I explained why I was in the area after so many years and all the changes to a little village that I knew way back. We had a great chat and she even shook hands with me. As I had to leave at 2pm I lifted up my cup

Reservation for 3pm Carvery Lunch. Told very abruptly when we arrived food finished at 3.30pm. Staff very unfriendly & food was shocking. Out of date sauce sachets. Will definitely not be returning. Zero rating for Sunday Lunch & 3 days before Christmas we did not feel welcome.

This is the worst hotel I've ever stayed in. It is definitely not a 4 star hotel. The whole hotel and rooms are tired and rundown and im desperate need of a deep clean. The bathroom paint is all chipped and coming off the doors and door frames. other family members had layers of thick dust om the surfaces in their room which was the executive suite!! The walls are paper thin and it was so noisy throughout the night from other guests coming down the hall and in their rooms. There was nothing peaceful, relaxing or luxurious about this stay. All the things you expect from a 4 star hotel. We had to ask hotel staff to replenish our tea and coffee as it never got done the next day. The food was average and the breakfast buffet was not great either. Choices were limited and the quality was average. Unfortunately the waiting staff are all kids and it took ages to order anything. Myself and my husband ordered gluten free bread and were served normal toast. We ate some of it before we realised and asked staff to check. It was a little too late after we had eaten it- no supervision of the younger staff and shows staff just don't care or aren't sufficiently trained up. We both ended up sick- if someone has an intolerance this needs to be taken seriously! This place is not worth the money and I would never go back. Safe your money and stay elsewhere. This is a 2 star place at best.

Hotel lobby, stairs etc in need of a hover. Hotel room lacked any welcoming decor. Not even a bottle of water to drink. Sink in bathroom cracked and almost impossible to flush toilet. Dinner was booked and we expected at least a tablecloth on table but instead shown to a bar area which was like being in a school canteen. Food very poor for both dinner and breakfast - which had limited choice. The young staff lacked any training as was obvious when we returned to our room. The Irish Tourist Board definitely need to visit and revise their rating. Such a waste of money for us. The next evening we went to a different hotel where we had a lovely meal in a relaxing setting

Hotel was nice . Too Wasting very clean , no hot water in the shower and food wasn’t great I would not stay again . We did not enjoy the experience. Staff was rude also was not o e but helpful to us at all . Room was filthy dirty. They need to do better for there customers

Excellent friendly staff throughout my stay Breakfast was hit and miss no one to tell you where to go the first morning we waited 10 minutes for tea and toast we had eaten our breakfast before it arrived communication problem for sure Also no housekeeping would have expected it as we stayed 2 nights