Tài Khoản Khách
ngày 15 tháng 7 năm 2025
We recently visited this establishment on June 29th at 18:00 after calling ahead to confirm that everything I wanted was on the menu. To my disappointment, upon arrival, I was informed that they had run out of roast potatoes, which are a key component of a traditional Sunday roast. Instead, they offered chips as a substitute. Naturally, I was extremely disappointed and questioned why I wasn't informed about this when I called ahead. I was told that the chef had only just arrived for the 6 PM serving. My immediate response was, "How do you run out of potatoes?" To my surprise, the reply was that it was apparently due to the shape of the potatoes. Just wow. So, chips must be frozen then. This lack of preparation and communication is quite frustrating, especially since I took the time to ensure that my meal would be as expected. A Sunday roast without roast potatoes just doesn't feel right. I hope they can improve their inventory management and communication in the future. I did notice that the owner wasn't present during this visit. The last time we went, we had an amazing food experience and were told he runs a tight ship. I will consider returning, but I hope management reads this to turn a negative experience into a positive change. Kind regards, Grant Carter-Moore
Dịch