Mercure Petriolo Siena Terme Spa Hotel

Siena is full of spas, but the Mercure Hotel was the worst experience ever. We arrived at 12:30, the room was ready, but if we wanted to go and use the pools, we had to pay €20 per person, or wait until 3:00 PM for check-in, which could have been as late as 2:00 PM. The good thing is, we had called and asked about check-in and check-out. They told us we could arrive at any time, and check-out was at 11:00 AM, but if we wanted to stay on the day of departure, we had to pay €15 to use the pools. We weren't told anything about the surcharge for early check-in. Plus, if you want a bathrobe and slippers, you have to pay another €10, I think, if not more. Honestly, it's the first time something like this has happened to me. Furthermore, in my opinion, despite the beauty of the room, it had some flaws such as mold on the windows, a blocked shower that splashed everywhere, plus the lockers to hang clothes didn't work because there were no batteries, only a few worked. Perhaps this hotel needs a good renovation, because it has excellent potential, but there is no attention. The breakfast was good but when we arrived at 9:15 it was already lacking in savory products. We asked for them but they arrived at 9:45 and at 10:00 the breakfast room theoretically closes.

Don’t even know where to start with this hotel.. should have known it was going to be a horrible experience when we arrived at the hotel and the room was hot. Was told the AC was off and would eventually kick in. Few days passed and the room never changed temp, complained several times and was ignored, a room change to a working AC room would have been nice. Room went uncleaned for 2 days- when I went to the reception to ask for at least a towel swap or a new one I was told it would be a 10 Euros for a kit and 5 for an extra towel? Didn’t know the cleaning service wad not included with my stay, apparently that’s a new thing. No water refills to the room either. Each additional bottle beside the initial 2 are 1.50 EU. Do not expect a microwave or anyone to go out there way to make your stay comfortable it seems like it’s too much to ask for even though I booked a 5 day stay. Outdate TVs and smelly spa area, honestly you’re better off going somewhere else than booking your stay here, would not recommend. I normally don’t even do reviews but this place took is just a tourist trap.

siena è piena di strutture termali ma hotel Mercure è stata la peggiore esperienza in assoluto. Siamo arrivati alle 12,30 camera pronta ma se volevamo andarci e usufruire delle piscine dovevamo pagare 20 euro a persona, o aspettare il check in alle 15 che poteva essere anche alle 14, il bello è che avevamo telefonato e chiesto informazioni sul check in e check out, ci hanno detto che potevamo andare a qualsiasi ora e il check out era alle 11 ma se volevamo restare il giorno della partenza dovevamo pagare 15 euro per usufruire delle piscine .Non ci era stato detto niente del sovrapprezzo per il check in prima dell'orario previsto, in piu, se vuoi accappatoio e ciabatte devi pagare altre 10 euro credo se non di piu. Sinceramente è la prima volta che mi capita una cosa del genere, inoltre a mio avviso, nonostante la bellezza della camera la stessa presentava delle pecche come muffa alle finestre, doccia otturata che schizza ovunque, in piu i lokers per mettere i vestiti non funzionavo in quanto mancavano le pile, solo pochi funzionavano, forse questo hotel avrebbe bisogno di una bella risistemata, perchè ha un ottimo potenziale, ma non c'è attenzione, La colazione buona ma quando siamo arrivati alle 9, 15 gia era carente dei prodotti salati, li abbiamo richiesti ma sono arrivati alle 9,45 e alle 10,00 in teoria chiude la sala colazioni.