Heritage Inn Express Roseville

My first time at a heritage, and I was pleasantly surprised everything was what it should’ve been. Even the breakfast was more than what I expected and pets are allowed. Great I hope you love you too take my word for it.

Affordable rooms if you need a place just to rest your head for a night or two. Convenient location, easy access to freeway good restaurants located near by

Terrible experience. I was charged twice for my room as pending transactions when I checked in. They assured me it would be removed. TWENTY-ONE DAYS later and I still have an extra charge pending despite the normal hotel bill being paid in full March 11th. Zero customer support or help, only a manger that is never there and doesn't respond to emails with picture attachments showing my exact situation. Used to love staying here, but now that they just refuse to simply cancel a charge I'm hundreds of dollars short in my bank account. Hopefully they find someone on staff who actually cares they are holding my money for no reason!!!

Very friendly staff, very convenient and quiet location. Full set of appliances, but some equipment is obsolete

I did not check in the area , property and observed guests left my safety in question. I tried to cancel my stay at 3 while waiting in the lobby for 45 minutes by the time it was my turn I was told I needed to cancel by 3. OMG they take a copy of your drivers license for goodness sake! What type of establishment does that ? I am awaiting a credit

First off, the place is old and run down. I asked for a non-smoking room but the room they gave me smelled of cigarettes. By the time they offered to change rooms I was late for a function and needed to get ready so I was stuck. There was a bike in the stairwell blocking access for my entire stay. Not sure if it was staff or stolen. The breakfast was a paper bag with a small box of cereal, milk and a packaged muffin. On the upside they did waive my early check in fee. Probably wouldn't stay there again.

I have reached the State of California! Attractive white washed spanish colonial style arched walk ways. I can hear the warm breeze rustling the palm trees the moment I stepped out into the parking lot🌴 Private entrances to each room (no hallways full of smoke). Clean, simple and spacious room (without musty carpet). Professionalism that other hotels in the area could take notes on. Michelle could start a trend. Above and beyond staff made up for the lack of amenities. It was worthwhile to try this place. For non-smokers, i recommend rooms towards the front of the property. After leaving the StaybridgeSuites of Rocklin over discovering a housekeeper stealing and regrettable encounter with Roy and especially thier manager a Dean- I should have just called police from the get go. Bad choices are usually a habit. From theft, to attacking my toddler. On the edge of hysteria; traumatized by the experience IHG StaybridgeSuites of Rocklin... Comparably, Heritage Inn was remarkably peaceful🌴 Not one, out of the ordinary event. Or dangerous encounters. Just the right place to take a moment and breathe. To enjoy our vacation. Safely. With my little one.

Hotel staff walked into our room while we were in bed. They also charged me $5 for a rag they said was stained.

Check in and check out staff was very helpful and polite. The room floor had quiet a bit dirt on it, very uncomfortable. Beds are sagging in the middle and had a metal clanking noise when you move around. Shower was good and had nice hot water. Kind of half ass renovations too.