Douro Scala

It's not s 5 stars hotel as you expect. No service as should be, poor breakfast. Corridors like the one to bring to my cellar. Globally it was not bad if you expect a 3 stars hotel, excepted the price that was of a 5 stars one. Surely last time there.

I’ve never been so confused and lost in a hotel until this stay. I was unable to figure out how to find reception or my room or get anywhere! Part of the reason is because no staff member initially explained how to get to my room—taking one elevator down then going across a hallway and taking another elevator up. It’s a crazy hotel design. I felt like the hotel was understaffed during my visit. I stayed as a part of a tour group. The restaurant food was fantastic. The presentation was beautiful. Don’t skip dessert; it was fabulous. Our tour guide interpreted from Portuguese to English so we did not have the problems with the staff members as other reviewers have mentioned. Breakfast lay out was very nice. The grounds are beautiful. My room overlooked the valley and the pool. It had a small balcony. I opened the sliding glass door in the morning, and I listen to the sounds of birds. It was very calm and peaceful. The Jacuzzi was not heated. That was a big disappointment. The indoor pool was a great warm temperature – it might’ve been warmer than the Jacuzzi. The interior pool area is all black, and it is difficult to swim for exercise because you can’t see when the wall is coming up. It feels like you’re in a burnt out building. I don’t know why they selected that color scheme. It is very dark. The gym was very minimal with only a few pieces of equipment. See my photo. There is a small museum on the grounds but it’s all in Portuguese. All the television channels were in Portuguese. The Internet worked well. As others have mentioned, the room layout is very odd. It is always damp because your shower and bathtub are kind of near the bed with no separation. I did not see any mold in my room as other reviewers reported. The room was large but a big portion was unusable at the entrance separated by a wooden slat wall. There is no reading light above the bed so reading before sleep is impossible. There is no make up mirror, and the hairdryer is a basic model, which takes a very long time to actually dry your hair. There were no areas to hang your bathing suit to dry . This was extremely frustrating since the hotel has two pools. I wasn’t here long enough to go exploring, but I could see an old church up the hill. This hotel is OK for one or two nights if you get a good rate.

Amei minha estadia nesse hotel. Os funcionários muito atenciosos e educados. O quarto limpo e aconchegante, a cama super confortável. Gostamos muito da piscina aquecida, das saunas e do jacuzzi. O jantar e o café da manhã foram no hotel e foi maravilhoso . Comida saborosa, nota 10! Por último, fizemos uma massagem espetacular com a Ana Lina, que tem as mãos de anjo! Voltarei mais vezes com toda certeza

Espaço para puro descanso e carregar de baterias. Um espaço idílico que merece uma visita. Preciso ter bom sentido do orientação dentro do hotel, pois, o caminho para os quartos é por vezes um labirinto. Staff super atencioso e pronto para ajudar.

Hotel com vista maravilhosa e pontos históricos que poderiam se mais explorados: Piscina interior a água estava fresca, muito desconfortável. Gostamos da simpatia das senhoras dos quartos e da excelente massagem que recebi da senhora Ana Lina, percebe-se que ama, tem conhecimento e comprometimento seu trabalho.

Wir sind schon mehrmals im Douro Scala gewesen. Leider hat uns der letzte Besuch sehr enttäuscht. Beim Empfang fühlten wir uns nicht wirklich willkommen. Das Zimmer war wie erwartet, doch das Abendessen war weit entfernt vom früher Erlebten: das bestellte Wasser kam nicht, die Preise im Vergleich zu vor einem Jahr teilweise massiv höher (Wein: + 20 %), lange Wartezeit … schade! Fazit: Wir werden uns für die nächste Reise in die Region eine andere Unterkunft suchen.