New Century Resort Qiandao Lake Hangzhou

Hotel is located next to the lake with excellent views. Rooms are very big and clean. Staff are very friendly and supportive. Being a foreigner, language was a problem, however they supported us well, helped us in arranging for vegetarian dishes for dinner which wasn’t in the menu. So many facilities to enjoy and spend good time with family like small animal zoo, indoor and outdoor play areas, swimming pool etc., Food is so tasty and cost js very reasonable.

Very local. The staff at the buffet was very friendly, however there aren’t many options for foreigners for breakfast and dinner, but that’s the case in the whole town. NOT for a couple with no children, unless it’s off holiday season, then it’s perfect for a 2-3 days getaway. Holiday season it’s too noisy.

This is a great family hotel and is very well situated to the town center. We booked a family suit with three beds and the room was perfect. The whole hotel was clean, maybe becoming a bit dated, but not at all bad. The pool was really nice for the children although I remain puzzled at to why there are not so many places to sit eg Sun loungers or chairs….. there are only six loungers? Also there are some lovely positioned umbrella tables around the gardens, but with no chairs? The food is average and after trying we opted to eat out in the local town and some international hotels. All being said this is a fair priced hotel in a good location with a great pool and I would recommend it. What really makes this hotel is the staff will go out of their way to help you. I big shout out to 张静怡, who kindly greeted us upon arrival and kept in touch with us during our stay to ensure things were ok, 张静怡 even gave us a small food gift on departure….. she truly understands customer satisfaction. Well done

Great place for families, buffet dinner was also good, many tasty options. The shuttle to the railway is convenient,although the Concierge booked the wrong shuttle time,she drove us to the railway station so we won't miss our train. Indoor Playland was big compared to other hotels. Many activities such as paddle boat,kayak and jetski. This place will be good during Summer because of the outdoor pools

Very nice scenery

Good hotel

Good for families, but the service should be improved

開元是來過多次的酒店啦，每次都是家庭出行，雖然老牌酒店啦，但是服務和內容都還是一直不錯的。親子設施齊全，小朋友的活動也豐富，特別適合老小的家庭出行。基本來千島湖就會首選開元，不出酒店就可以遛娃。不喜歡人擠人的去景區，所以從來都是選好不出酒店，就能夠吃喝玩樂齊全的酒店就特別重要了。開元的地理位置也是絕佳的，位置在鎮上不遠不近，鬧中取靜，最近幾年還增加了客房管家服務，服務上更加便捷和貼心。所以大家更願意再來千島湖首選開元。有天早餐吃紫甘藍等蔬菜，有些問題給服務員，立馬要重新幫我打等，我就沒有再吃蔬菜了，臨走時服務員追到我媽媽和孩子，送了玩偶表達歉意。這個服務確實是不錯。彤彤管家這次也是有求必應。我來的當天，一路開車加上白天走路，到了酒店後中暑了，渾身無力噁心頭疼，問了有沒有藿香正氣水可以送，立馬送了兩瓶過來，喝完沒多久就緩解了，身體恢復過來才能帶長者孩子去吃飯。隔天還會問入住如何，還有什麼需要的等等，總之就是很貼心。特別是我一個女人自己帶着長者和兩個孩子出行，又中暑等，及時的葯品解決了大問題。又是一次開心完美的入住開元。退房回家都兩天啦，酒店又打來電話説伴手禮月餅沒有領，要了地址直接給郵寄過來。下次去千島湖怎麼會不首選開元，妥妥滴會再來的酒店

帶着3歲不到的娃出去旅遊，做了很久的攻略，最終還是選擇了開元度假村。 服務：裏面的工作人員都很熱情，經過都會主動打招呼，笑臉相迎。很感謝客户關係主任—西西，熱情周到，把度假村裡的注意事項，遊玩時間都告知的明明白白。 設施：因為開業很久了，所以設施有點老舊。但是裏面的遊玩設施真的特別適合3歲的小朋友，所以還是選擇了開元度假村。 環境：特別方便，我們住在5樓，自助早餐就在5樓吃，要玩就坐電梯到1樓，方便的不行，酒店保潔搞衞生也很乾凈。酒店整體帶着淡淡的清香。 非常滿意的一次體驗，準備明年再來玩。