Premier Inn Christchurch West

The exterior really needs maintenance all the paint is pealing, and it looks really run down. The interior is ok, and the staff are welcoming. The restaurant is in the next door former 'table table', it is only now open for hotel guests. We couldn't get a table in the evening at the time we wanted in the restaurant even though it was virtually empty as only 1 chef on ( but this is a common issue) in Premier Inns, so we ate elsewhere. The optics in the restaurant bar were poorly stocked, and it looked like it was closing down. We had the included breakfast the next morning and it was cooked to order, there was only one waitress and lots of guests but she took the orders and served the food quickly, the food was well cooked. I would only recommend for an overweight stay if you can get a cheap price any longer stay would be depressing. The car park requires you to key in your registration and confirm your length of stay otherwise you get a £100 fine. Google maps won't take you to the hotel ignore the instructions and take the turning after Hendy Land Rover and follow the road around to the parking the signage is poor

Loved the comfort of the bed. Room was dated but otherwise ok. The reception staff were very helpful and helped us enormously when we had a problem with our car breaking down. Thank you ladies for that.

As always a clean room and a comfy bed but standards are going down. We regularly use this hotel as family live nearby but seriously considering other options. We have the continental breakfast usually but on this visit it was very disappointing. No croissants, stale pancakes, items not being topped up ie jams and marmalade. We ended up with a couple of pieces of toast, half a stale pancake and a small muffin which for £8.99 was poor value. There were staff shortage issues which I understand happens but as a paying customer that really shouldn't be my problem. I regularly use this hotel as I have family nearby but over time have noticed a decline in standards there are other options to stay nearby and I may have to consider these.

How disappointed we were with this hotel. The restaurant did not open till later in the evening so there was nowhere to get a drink when we arrived earlier in the afternoon. The room was clean. I don't think the pillows were as good as I have experienced before. Dinner took a while to cone out but we waited 3/4 of an hour for breakfast. We decided not to eat there the next day for breakfast or dinner. Perhaps Travel lodge would have been a better bet. What a shame because you could always count on a Premiere Inn for a good stay.

The room was fine. However the service fell short of what we have experienced at other Premier Inns, notably in the restaurant. The staff seemed overworked and stressed and while not rude were less than welcoming. We were told twice that the hotel was full and that they were short staffed. Some friends in the same group as us were actually turned away when they went for an evening meal. We later learned from other friends that this hotel has a reputation for being disagreeable. We won’t be going back.

Loads of free parking, adjacent restaurant on site. Walking distance to Railway Station and regular MoreBus bus service to Christchurch & Bournemouth stops in road outside. McDonalds & Subway next door.