OngAngela
ngày 19 tháng 5 năm 2025
I stayed for 7 nights and extended another 4 nights. A total of 11 nights.
Positives:
1) I'm able to contact service staff via Wechat, which is awesome for introverts.
2) Laundry service is free. You'll have to pack and hand over the clothes (except for socks and undergarments) to them for washing during their stated hours.
3) Robot will deliver your food deliveries and requested items (ice etc.), which is cool.
4) Service is superb, and they assisted in receiving my taobao parcels and kept it safe in their storage area.
5) When I requested a stay extension, a slight discount was kindly granted.
Negatives:
1) One of the nights, I was told that there was no more ice. Usually, hotels provide a bucket or a glass of ice. There were 2-3 nights we requested for ice, and it were given in a small paper cup.
2) Faulty curtain blinds in our room. Our curtains blinds automatically went up during random hours, usually in the morning or afternoon, which affected my sleep. I'm a light sleeper, so I couldn't sleep back afterwards. However, i did not notify the staffs until my last night as it didn't bother me that much. Initially I thought it will go up after 24h.
3) Our hotel voucher came with high tea set. However, I waited half an hour for the staff to serve us due to peak hours. And waited for another 20min for the pastries and tea to be served. And that was during my birthday. Honestly, you can pass on it, it wasn't impressive and it wasn't worth the wait.
Neutrals:
1) My birthday was during the trip but there were no special arrangement done. Usually in other countries, the hotel will write us a birthday card and give a small cake.
2) I read many reviews of free room upgrade, but there weren't one given to us despite long stays.
3) As its not self service Laundry, you won't be able to wash your undergarments and socks. Please bring more if you do not want to hand-wash it yourself. There are not self service Laundry service nearby.
4) they do not provide any more panda plushies during checkout :(
Dịch