Elaine S
ngày 6 tháng 10 năm 2024
I stayed for 1 night and a fairground was on in front of the hotel, so absolutely no parking and none in hotel car park. I was given key to my room and had to walk to back of car park.It was worse than student accommodation ( seriously) The carpet stained, linoleum floor in tiny shower, freezing cold, kettle no cups. No phone in room, no internet. X1 small towel. Initially I opened the wrong room, yes my key opened another room !! When I told reception “ oops you might have a master key” really!!!! I was so scared staying there, I wedged my suitcase against the door. I was literally in the back in the car park. I have never experienced anything like it, the room is nothing like the website advertised. The staff wanted no feedback, case of well we have your money. £130 weekday no breakfast and absolutely no facilities I was there as purchasing a property. Many local people have since told me never stay there and all recommend ‘The Premier Inn’ The place needs a full refurbishment and staff that are interested in the customer. I didn’t want to give any stars but have to on trip advisor to continue. I have never ever written such a bad review but this place has no redeeming qualities Actually it has one, it is in the middle of beautiful Chipping Norton
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