Tài Khoản Khách
ngày 8 tháng 3 năm 2025
Amazing food amazing staff. Clean rooms !!!!
1. Guest Experience
• Checking in/out efficiency
• Friendliness and professionalism of staff
• Response time to guest requests
• Personalized service
2. Cleanliness & Housekeeping
• Room cleanliness and maintenance
• Fresh linens and towels
• Hygiene in common areas (lobby, restaurant, gym, etc.)
3. Food & Beverage Quality
• Taste, freshness, and variety of food
• Hygiene in food preparation areas
• Speed and quality of service in restaurants/bars
4. Facilities & Maintenance
• Condition of rooms, bathrooms, and furniture
• Functioning of AC, heating, plumbing, and electrical appliances
• Availability and cleanliness of amenities (pool, gym, spa, etc.)
5. Safety & Security
• Presence of security measures (CCTV, room locks, etc.)
• Compliance with health and fire safety regulations
• Emergency preparedness and response
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