Tài Khoản Khách
ngày 23 tháng 6 năm 2024
I typically only try to leave positive reviews, but we have been disappointed after having an amazing experience many times at another Falkensteiner hotel and wanted to share in case it’s helpful for others. We arrived yesterday. The hotel, despite being very expensive, has fallen short in terms of room quality, food and service. We paid an additional 150 euros per night for our two rooms because we hoped to get the renovated suites, only to learn on site that the rooms were more or less similar to those of the lower categories. The superior suite plus is identical in every way to the superior suite for example. The advertised falky nest is another category sadly. At 750 per night, we got a simple room with a big empty space, a tiny tv, and a tiny single bathroom. Certainly not a “suite”. Sadly as we were two families, I had convinced the other couple to also book the higher category rather than the comfort room, and was embarrassed that we paid up for electively the same. Ultimately 750 per night was far too expensive for the category we got. Food variety is very limited, especially at lunch and dinner. Basically pasta and some vegetables. Breakfast is very good however, while variety is not big, it was enjoyable. Compared to the other Falkensteiner (Montafon) where service was incredible, here it was rather cold and distant at times. Amenities for the children and the playgrounds are fantastic. As is the kids club
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