Verified traveler
ngày 11 tháng 6 năm 2024
I recently stayed at the Pendry Hotel for three nights, and my experience was a mix of positive and negative aspects.
Pros:
The hotel staff were very courteous and responsive. When we encountered issues, they were quick to offer assistance.
The location of the hotel is excellent, making it easy to explore the city.
Cons:
On Friday morning around 7 AM, we were woken up by loud construction noise from the room above, which disrupted our rest. It was quite unreasonable for the hotel to place guests in rooms directly below ongoing exterior renovations.
When we returned to our room one day, there was a strong smell of paint. Although an engineer came promptly to inspect and opened the windows, the odor persisted.
Despite being offered compensation for the inconvenience, the final invoice did not reflect the promised adjustments. I had to contact the hotel myself after checking out to resolve the issue.
Overall, while the hotel has potential and a great location, the issues with noise and paint smell significantly impacted our stay. The staff's responsiveness and the eventual resolution were appreciated, but the oversight with the billing and the need for follow-up added unnecessary frustration. I hope the management will take steps to prevent similar issues for future guests.
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