The Study at the University of Chicago

Picking up our daughter from UChi. The FOH staff was kind and easy to work with, solving any questions we had. Early AM coffee with great ambiance. The bartender was funny, quick and knowledgable. The views, spectacular. Off street parking was easy. walkable to so many things.

Do not stay at this hotel. I travel over 80 days a year at Marriotts, and this is what happens when you book a non-established hotel group. I arrived after midnight. The hotel indicated I was a no-show, and they charged me 280.59 after checking in to shower before my hospital meetings. They charged me another full day, 292.33, for only being in my room for a few hours. I explained to the manager I had already paid, but he insisted on charging me twice even though I checked out in compliance with my original booking dates and times.

The room was spacious and comfortable. The bathroom doesn’t have much of a countertop to put your toiletries on while you’re getting ready. The windows on the exterior did need to be cleaned, and luckily, we were up and dressed by 8 AM because the window washer was hanging right outside of our window! The proximity to UChicago was the big seller for us. The restaurant had good food. It’s smells a bit like musty carpet, even though it has wood floors. They seem to be understaffed, since we had to wait quite a while for the food and to be served. Overall, a good experience, and I would go back.

We attended the hotel for my half marathon event. The room was nice but amenities were low, no coffee/tea, no hair conditioner, low on shower soap. We called ahead to ask about parking and told to use the valet, they did not advise street parking was free (we found out from a friend). The evening before we made a reservation for dinner at the restaurant desk but were never called. When we returned an hour later, we were seated immediately without a name or phone number. At 7am my husband and son ordered room service for breakfast with the front desk while I was starting the race. They were confirmed and charged. They waiting an hour and half before calling down to be told there was no breakfast and the kitchen was closed, refund on its way. They said fine, then we will check out and asked for the valet. Another half an hour goes by as they try to find the car. By the time they get the car the race is ended and they, after running themselves, miss the finish and arrive hungry, tired, and annoyed. We will not be attending again unfortunately.

On Saturday, July 20th we checked into The Study. I booked this room months in advance and about a week prior to our arrival, I received an email from the hotel asking what time to expect us. I replied that we would be there at approximately noon, and they let me know that they would look forward to seeing us then. When we arrived a couple minutes after noon, I was informed by the front desk that our room was not yet ready. I asked for an ETA and the employee explained that she could not provide one because she had just gotten there. While frustrating, this did not seem like a big deal since check in at hotels is frequently after 1 PM- however, I was confused as to why they sent me an email asking when to expect us. We waited in the lobby for nearly 2 hours until we were informed that our room was ready for us. Upon entering the room, it was clear that it had been hastily cleaned. Many surfaces were dirty, grimy, or smudgy- which raised concerns about how sanitary it was. We went out for the day and arrived back at the hotel at approximately 1 AM for bed. When I went to roll down the shades, I noticed that there were two rollers, but one of them was bare (missing a curtain). To my unfortunate surprise, I was awakened at about 6 AM when the sun rose. It was the blackout curtain that was missing (see photos). Let me conclude this review by saying that had this been a $150 hotel room, I would have been disappointed but not felt the need to voice it. However, I paid over $240 in total for a single night in what can only be described as sub-par, less than mediocre suite. I would not recommend this hotel.

I was in and out, picking up my son from a University of Chicago summer program. The location could not have been more convenient. The hotel is stunning and the rooms were high quality. The front desk staff could not have been nicer and more accommodating, holding all his bags while we took the time to explore the area before our airport pick-up. Only critique is that a mini fridge would have been nice to keep my ice coffee for the am cold.