The St. Regis Chicago

First, I would like to acknowledge and commend Solange, FNU, Lorry, and Richard Garling. Richard, in particular went absolutely above and beyond. He truly made my experience incredible. He is a gem of a human being. I travel the world and believe in taking care of staff through tipping always, and in turn I expect them to take care of me to make my stay the most enjoyable it can possibly be. And that is exactly what Richard did. Alyssa, on the other hand was extremely condescending and as a suggestion I feel that your staff needs to remove the word "regrettably" from their vocabulary. Clearly it was a word that was taught in St Regis hospitality training I am aware that it's a "kinder" way of saying "No", but it comes off incredibly condescending and rude when repeated multiple times. I have Amex FHR and am Marriot Bonvoy Gold status, which entitles me to an upgrade upon availability. I tipped Alyssa upon check in, and she "upgraded" me to a Superior Room, which is a complete joke of an upgrade and quite frankly insulting. Additionally, upon receiving my Folio bill, I noticed my AMEX FHR $60/day breakfast credit was not removed from my bill. With Amex FHR, I am entitled to $60/day breakfast credit PLUS a $100 experience credit during my stay. The woman I spoke to on the phone (I am not sure what her name was) told me I was "confused". I told her to please do not refer to me as confused and to pull up the list of FHR benefits right now and you can clearly see that she's incorrect. Misty from the spa was incredible. She was so personable. I travel the world and have been to some of the most amazing spas, and she gave me one of my top facial experiences. I only wish i had more time to book a massage with her because her facial lymphatic massage and neck massage during my treatment were amazing. Candace, the hostess at Tre Dita was phenomenal and so sweet. Lastly, 3 days in a row I did not receive housekeeping, or turn down service despite the fact that I called in advance to request it all three days AND even put the make up the room sign on the door. Additionally when I ordered room service and placed the tray in the hallway when I was finished. It sat in the hallway for 5+ hours. I will be giving the St Regis Chicago another shot next time I visit because I am hoping with my constructive criticism and glowing review of some of the amazing staff I mentioned above, I anticipate having a much better experience and hope they can redeem themselves.

I have been itching to stay in this new architectural icon and finally had the chance recently! The service throughout was genuine and helpful. The views from room 621, Deluxe Water View, were a delight and made the River Walk and Lakefront Trail even more inviting to get a few miles in during my stay - both are very convenient to the St Regis. I found the furnishings in the room and bathroom fresh and unique. My only surprise was how bland the lobby is - comparable to an office lobby. There is a check-in desk and oodles of seating, but no gathering space for cocktails. The restaurants and bar options are on floors 2 or 11. But it is a newer property, so perhaps this is in the works. I am absolutely looking forward to returning the St Regis Chicago!

A very nice 5 star hotel located at the end of Wacker. Great views of Lake Michigan and the Navy Pier. A very elegant hotel that will find every staff member treating you with class and attention to detail. This hotel also offers complementary car service within a two mile radius. Arthur (driver) was excellent. His knowledge of the area, willingness to drop and pick up exceeded every expectation. Now the downside. Breakfast at Miru (11th floor) was down right disappointing. I’ve had better service at a Hilton Garden Inn. Breakfast selection is minimal, over-priced, service slow and the food just not that good. Over cooked hash browns, coffee burnt, bacon tasteless. For the three of us the bill was over $100.

The hotel is fantastic. The butler service was also terrific. From the complementary coffee from 6 to 10am and the location was close to michigan ave. The room service butler Andrew was terrific. The hotel restaurant was quite expensive. The breakfast is ALA carte.

Exemplary customer service, nothing is too much trouble, situated in an amazing part of town. Surrounded by fabulous restaurants and great stores. Highly recommend Erika at the Spa for the best care and attention to detail for a mani/pedi, a truly immersive SPA experience.

We decided to have a short staycation in Chicago for one night at the St. Regis and had an amazing stay! The property was beautiful and the staff (especially the butlers, thanks Erika!) were quite attentive, definitely what you would expect from a top tier property like the St. Regis. Our room was delightful and the bed was one of the most comfortable hotel beds I've found. The champagne sabrage is a fun touch and made for some great photos. The pool area was very well maintained with plenty of chairs and fresh towels. The location is a little ways from the main shopping on Michigan Ave but we used the house car to drop us off and walked back. We were also able to have dinner at Tre Dita and breakfast at Miru. Two great options without having to leave the hotel, which was perfect since it was cold and raining when we arrived. Overall this was quite a memorable stay and we'll definitely consider staying at this property again for our next staycation.

I thoroughly enjoyed my 3-night stay at this new luxury property. As a Marriott Titanium member, I’m excited to have the St. Regis as a high-end choice in Chicago. I normally stay at The Langham, which is exquisite also. The location of the St. Regis is at the very eastern tip of Upper Wacker Drive, so it truly lives up to its slogan of “Where the River meets the Lake.” The hotel decor and infused scent are impressive from the moment you walk in. The front desk staff are welcoming and helpful. Special shoutout to Timothy on the front desk and Gabriel the doorman, with whom I instantly bonded. Their cheerful demeanor really boosted my stay. Don’t forget to take advantage of the complimentary house transportation; I really enjoyed Arthur, the capable and affable driver, who will take you wherever you need to go within the loop (first come first served.) The restaurants and bars are lovely; pricey as you would expect ($24/cocktail). I booked through AmEx Platinum Fine Hotels and Resorts, so received breakfast every morning (up to $60) and $100 credit toward spa or restaurants. The fitness center and pool are spectacular with awesome lake and river views. There are quite a few outdoor decks and spaces on the fitness and restaurant levels that will be lovely gathering places in the spring and summer. Didn’t get to try the spa this time, hope to do so on my return visit. My room was extremely spacious- a deluxe corner king with “park view”- which means no water view. At first I was disappointed, but I was only in my room to sleep, and used the hotel spaces to take in the water views. Huge bathroom with great amenities; also there was a gift of macarons waiting for me - so delicious! I recommend the hotel and I look forward to returning! It’s great to have another 5-star hotel in Chi!

I chose The St. Regis Chicago for my pre-Christmas trip to visit friends in the Chicago area. Truly a stunning hotel with amazing staff! As an Ambassador Elite I received an upgraded room with a lovely view. There was a tasty holiday treat waiting for me upon my arrival. I chose the breakfast credit as my welcome amenity - the $65 daily credit was very generous for just me, so I was able to have a delicious breakfast each morning of my stay. Tried both room service and in the restaurant and they were both great. The house car was a great perk - I was able to get rides to many downtown locations throughout my stay. I am a sucker for a good bathtub, and the freestanding deep soaking tub was exceptional. You can request bath salts from the butler service to really amp up your bath time. I had booked ahead a massage service - it was so good that I ended up booking a second massage for the morning of my departure. Never felt so relaxed on a flight lol.

We stayed at The St. Regis in January for a birthday/anniversary celebration. From check in to check out, staff were so helpful and attentive. We really appreciated the warm welcome from Veronica, Daniella, and Mark! I wish I had grabbed more names but truly every staff member we met was professional and went out of their way to help. The rooms are beautiful and spacious. Miru is such a cool spot and their breakfast is delicious. My only complaint is that the property is so cold just about everywhere. I know it's Chicago winter but ownership should definitely purchase some heaters for the front desk and lobby. I feel for your staff!