137 Pillars House

All in all a very disappointing experience. Here’s an overview of my experience: - room(s): booked the Borneo suite (room #6) located on the ground floor. First impression highly negative as the room had a strong stench of humidity which literally took me by the throat. We had to move to another room after the second evening because the other travelling party was sick due to (allergy / asthma attack / constant coughing) the disgusting smell permeating every area of the room. We finally moved on the third day to room 8 which is one level just above room #6. Although not perfect, it was certainly an improvement. Probably because the room benefits from more sun exposure. The heritage style of the bathroom is very nice but obviously takes a backseat to the horrendous sanitary condition of the room. I was a bit underwhelmed by the staff reaction to our predicament since the first reaction was to suggest adding a dehumidifier in the original room. Only after intimating we would leave the hotel did we get a change of room. Overall, this is probably the worst room experience I’ve ever had (that includes cheap hotels during my student days) and I find it stunning that rooms which are clearly not fit for occupation are offered to clients especially considering the hotel seemed relatively empty. We ultimately left one day before since we were left with health issues and had to spend most of the time on the terrace. - facilities: (a) the swimming pool looks nice if you’re an instagram type but I didn’t manage to use it since it was not heated (there is little to no sun exposure at least in the afternoon so quite chilly), (b) the gym is fine if you stick to stationary bike or treadmill. The weights / machines section is essentially non-existent. Went to a professional and well equipped gym (Pump gym) about 25mn walk from the hotel (brisk pace) which charges THB 100 per session. - restaurant: from a visual perspective the restaurant looks nice (there’s only one I believe). The breakfast lacked in terms of variety but the quality was pretty good. Tried an in-room service the last evening as we were too exhausted to exert ourselves to walk to the restaurant. The food was OK but nothing special. Try Wanlamum near by which offers good Thai food at decent price and a nice setting by the river. - hotel premises: the hotel, the garden area and the bar / restaurant look great. Found it annoying that the cleaning staff spends the whole day cleaning the leafs in the garden area. You get this constant broom sound from very early morning. - service: found it to be uneven. The staff at the restaurant were very nice and helpful. Didn’t like being pitched twice an airport transfer at THB 1,100 (the airport is about 15 mn away). Do yourself a favour and just use Grab. The only compensation we were given for our lousy experience was a write off for a 5mn local call from the room fixed line phone. Never saw anybody from management taking an interest in our predicament. - location: the hotel is not exactly close to the city’s areas of interest but very straightforward to move around by ordering a car via Grab. It pains me to write such a negative review since I really wanted to like this place but our whole trip in Chiang Mai was completely wasted as my travel companion didn’t have the energy to move around after the second day and we had to cancel all our plans including excursions. It’s now 3 days since leaving the hotel and we have yet to be entirely on our feet due to the health issues we picked up and the rest of our trip in Thailand in likewise totally ruined. I’m sure some people will like the hotel (maybe some of the rooms with better sun exposure do not stink as much) but if you have issues such as asthma, allergies or maybe you are a person of a certain age I would highly suggest you try another hotel especially when you consider this is one of most expensive hotel in the Chiang Mai region.

It’s a very nice and pretty hotel with friendly stuff, the location is okay given that it’s a quiet and chill place to stay and not too far from the central. The breakfast was alright if only they can have more variety. They have this butler service which can help you arrange everything you need for the trip which is pretty convenient. Overall we enjoy our stay here and hope to visit again!

最有特色的泳池這次停用了，有點遺憾。 但是137永遠是去清邁不二的首選

出行前看了兩個差評，有點擔心。結果到了之後發現擔心是多餘的。酒店綠植很漂亮房間非常乾淨。我們一家四口兩大兩小，預訂的時候沒有填對人數，到了之後被告知需要升級房型，雖然需要補差價，但小朋友的加床費和餐費都包括其中了。非常合理。大家預訂前要填對人數。度過非常美好的三天。這次十天，訂了137，拉雅古蹟和四季酒店，137是下次來清邁的首選。

真的真的非常好的酒店，環境好，酒店設施也很好的，其實在這個價位上酒店都不會太差，但是這個酒店我真的很想好好評價一番！ 酒店的服務更是非常好，有問必答，也會給你推薦好的地方，根據你自己的需求，酒店會給建議，酒店自己有spa，但是他們依然會給你推薦外面好的值得推薦的spa場所給你，有你自己需要自己決定！！ 真的真的非常打call的一件酒店，下次來還會選擇在這一間

住過很多酒店很少評價什麼 因為沒空 ，但對於酒店的好壞那絕對有發言權 。首先酒店非常小 ，一共沒幾間房 ，屬於袖珍型，只有一家餐飲，如果你希望多住幾晚 那非常不建議 ，會很無聊。第二房間十分老舊 ，並沒有圖片看上去那麼鮮亮高級。第三就是早餐，可以用簡單到極致來形容了 ，是我見過的五星酒店最樸素的早餐了 ，很短的自助枱子 ，沒幾樣選擇，服務員服務也很生疏。第四泳池不大，衞生一般，漂浮的樹葉沒有人及時清理，躺椅都是水也沒人管，礦泉水提供的是自來水 ，就是自己罐進去的水，不是市面上的售賣的瓶裝水，也是摳到家了 。第五也是我寫評價最重要的原因，我們在入住的第二晚 ，晚上回來後發生了讓人噁心恐怖的事，一推開浴室門 ，地下爬滿了螞蟻 ，第一反應因為孩子要洗澡就立刻自己清理了，可以當我們都洗完澡沒一會 ，再次進入浴室時我受到驚嚇了 ，滿地又再次爬滿了螞蟻，就如視頻裏那樣！！真的太噁心了，當時已經12點孩子已經睡着，可沒人願意這樣忍受一晚吧，我立即通知了酒店，要求換一間房，就這樣大半夜的我們搬行李，整理東西，還把熟睡的孩子抱到新房間，折騰的夠嗆，酒店沒有給出什麼解釋，只是説雨季蟲子多，那為什麼另外的房間沒有，而且房間的格局都一樣，並沒有差別！因為不開心的體驗我提出了想提前兩天離開，反反覆覆多次溝通，一直是和一個自稱是經理叫Big 的人 在溝通，最終晚上他跑來跟我説，他的領導同意了可以讓我們提前退房，但是衹退一晚的房費 …… 退一晚就退一晚吧 …（他原話説的是，我的經理Anne 她很難講話呢，她是個英國人，沒有人敢和她説話，只有我，我和她説了半天她才同意呢退你一晚的房費） 但是！！！更更更可氣的來了！！！第二天我讓攜程和酒店對接退款事宜時，這個叫Big 的人他盡然反悔了，説他從來沒有這樣説過 ，真的有被氣到 ，沒見過過如此不講理的 ，我手機裏有視頻錄音 ，攜程也有他同意那段話的錄音，攜成也表示很無語…這樣也能反悔？我很想請問這位big ，是在玩一人飾演二角嗎 的遊戲嗎 ？白天演一個人，晚上演另一個？另外你在哪裡學得中文？有沒有人告訴你什麼叫説話算話這個基本素養？如果沒有學懂我們中文的意思就不要出來丟人 ，你的行為給整個泰國人抹黑！！！自始至終我沒有收到任何真誠的歉意，完全一副無所謂的嘴臉！另外一位叫Ray的管家也是全程陰陽怪氣！對中國客人很不友好 ！拋開生氣 ，拋開螞蟻事件 真誠建議大家沒必要住這家酒店，其他方面也真的不值 ！服務很差 ！如果你一定要去，那就多留意吧！我們的房間螞蟻也不排除是人為的，可惜沒有證據，房間裏沒有監控，因為這麼多大量的螞蟻真的很奇怪）