Winglim Leung
ngày 16 tháng 12 năm 2023
We stayed five nights from 10-15 December 2023. Duen was one of the counter staff. She was very helpful and prompt in answering our enquiries and requests for services. She taught me how to use the "grab app" to hire a car and then talked to the driver through the app to ensure no misunderstanding in the meet-up location. When we had been waiting for quite a while in the lobby for the an external tour service company, she took the initiative to communicate with the company to make sure that the pick-up car was on the way. Had there not been a missing of room cleaning-up, the service should have scored the maximum.
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