Maison Claire

We recently stayed here for an overnight visit to Chester and booked a triple room for £135. Unfortunately, it didn’t meet our expectations. The room was far too small for three beds, making it difficult to move around comfortably. The bathroom was also poorly designed—the door couldn’t fully open due to the layout, and the shower was so tiny that my partner, who is over 6ft, couldn’t fit inside properly. Our two friends had separate rooms, which were even smaller, with barely any space to store luggage or move around. There was no proper storage, making it feel very cramped. The room had a small desktop-sized fridge, which was practically useless as it couldn’t fit much inside. The tea, coffee, and sugar provided looked like they had been sitting there for ages—our room only had brown sugar, and our friends’ room didn’t even have any coffee. Breakfast was not included in the price and had to be paid for separately. Given the cost of the stay, we expected more. In hindsight, for the same price, we could have booked a larger, more comfortable hotel with breakfast included. The overall experience was disappointing. While I appreciate independent hotels, B&Bs and AirB&Bs, this one felt overpriced for what it offered. I’ve stayed in a few other independent hotels in Chester, and unfortunately, this is one I won’t be returning to.

No reception. Key fob with long list of instructions to gain entry to building and room. Nightmare as trying to read it all in pouring rain with 5 other guests trying to gain entry too. Had to call owner who arrived and didn't seem too impressed to be called out !! We had a family room for 3 adults. Only 2 bath towels supplied. Shower .. black mould in between tiles. Stains on bed sheet and quilt !! Noisy road. Would not recommend or return unfortunately 😕

On May 27, 2023, we made a reservation at Maison Claire for a triple room and a twin room. We chose this location due to its proximity to a venue and to avoid the hassle of ordering taxis. However, our plans took an unexpected turn when my mother fell ill. I inquired about the hotel's dog-friendly policy on July 12 and again on July 26. Maison Claire responded on July 29 with two messages: one stating I had a twin room (which was odd) and another confirming they were not dog-friendly. As the date approached, my eldest daughter decided to stay behind. On August 5, Claire contacted us to provide parking details. On August 12, they attempted to charge the booking amount, encountering issues. Claire reached out via text, and despite my daughter's explanations that we were en route, the texts persisted. Even though she explained I was driving. It felt odd. Claire asked for A bank transfer and wanted our card details. We ignored that as it was contra to booking.coms Eventually, the payment went through after my daughter updated the card. Upon arrival, we discovered the twin room was located in an insecure courtyard at the back, and my daughter didn't feel safe staying there. The courtyard even had a car and laundry, unlike the pictures depicted. The room, while looking nice initially, was small, with peculiar features like a hanging rail above the kettle. The shower temperature was inconsistent, taking around ten seconds to adjust, causing my husband to burn himself. My complaint to Claire was met with a dismissive "Shower is fine." The room had mold around the toilet, peeling tiles on old tiles, a damp wooden shelf, and a non-functioning vent. The window frames were filthy, and there was even hair in the bed. The single bed's headboard was broken, and the flat TV over the bed protruded dangerously with dangling cables. The divan base was old which caused the mattress to keep shifting off. I conveyed all these issues in a text, as Claire proved to be an unaccommodating host, starting from the shower incident. During a gig in Chester, I received texts about issues continuing to arise. The following Sunday morning, scaffolding work began at 7:30. Claire accused me of lying until I sent her photos. The contractor confirmed he had advised against renting rooms due to the Sunday morning construction noise. The situation was comical. The contractors handling the situation were pleasant. I even have a recording of Claire's rant, although I won't share the details to respect her privacy. Let just say it was unpleasant and disturbing. In conclusion, I strongly advise against booking this hotel, as it provided an unpleasant and unclean experience, both physically and emotionally.