Royal House Luxury Apartments - Chester

Tired host!

So disappointed I didn’t look at all the reviews before I booked this dump.In contrast to the wonderful city that is Chester, Apartment 13 was anything but wonderful. Looking fine on the outside and in an excellent location, the guts of the building are of a standard which in previous times would be described as third world. We had no heating . There was no hot water. There was no cutlery. No tea and coffee. There was a missing panel in the ceiling of the bathroom where whatever heat we could make, disappeared. We found the panel on the floor of the boiler room. Service was non existent. Numbers and contacts never replied. We had a marvellous weekend in Chester, such a shame we had to share it with Royal Luxury Apartments.

Upon arrival, the check in procedures all worked well and we gained entry with no issues. The second floor corridor smelt stale and faintly of old cigarette smoke but we dismissed this and gained entry to apartment 14. The apartment was freezing cold, all windows were open and heating was off. It was 7pm and already cold outside. We closed the windows and tried to get the heating working using the thermostat. Radiators didn't come on. After about 15 minutes we realised the boiler was off, once we switched it on, the radiators finally started to warm up but by this time it became obvious why the windows were left open. The smell eminating from the bathroom was making us feel sick. A raw sewage smell was filling the apartment. I went to see what was causing the smell and found blood on the front edge of the sink basin and on the inside of bathroom door by the handle. The smell was definitely coming from the bathroom but no obvious cause. We tried to ring the number given but no answer, I then messaged on the portal but no response, we decided to go to the tesco over the road and buy some bleach and see if that would help. We came back and poured half the bottle of Domestos around the shower drain, the sink drain, into the sink overflow and down the toilet, we then had to leave the apartment again as the smell was so bad, still no response from the portal. After a few hours, we came back and the smell had gone replaced by the smell of bleach, not pleasant but better than sewage! We then started to unpack a few bits but I was horrified to find a strip of nurofen tablets just under one of the bedside cabinets, a make up brush and a McDonald's sticker under the vanity desk ,dust on the lamps and damage to the top area of the vanity unit (literally a chunk of it missing) still no response from the portal at this time. Exhausted by this point, we decided to try to get some sleep and renew our attempts to contact management in the morning but this was not to be. The double glazing is definitely not effective in diminishing the sounds from outside, it actually sounded like there were still windows open causing me to get out of bed and double check. At this point I received a response from the portal with this form. I have since realised that the portal is just a bot and there is absolutely no way to get hold of anyone. Stay here at your peril, it is diabolical!!!