Premier Inn Chessington

Clean and tidy. Meal deals are a good choice and free breakfast for children under 16 years old. Besides a good theme park. But a little bit far from train station.

I’ve stayed at many Premier Inns over the years, and they are usually my go-to for business travel as they offer adequate levels of comfort, cleanliness, and good showers. However, Premier Inn Chessington was a nothing short of disgusting! When I entered my room (room 5), I was hit by an overwhelming smell of dampness, and the bathroom reeked of urine. Before requesting a room change, I checked online reviews and was shocked to see numerous complaints about similar issues in various rooms, including the pervasive smell of dampness and urine. No paying customer should have to endure such awful conditions. It was so bad that I considered checking out of the hotel, however I was unable to find any other accommodation in the locality at such short notice. It’s baffling how this hotel continues to operate in such a state.

Booked a night stay here after spending the weekend in Chessington World of Adventures. The location is perfect for the park and the price of the family room was very reasonable, it also had free parking for guests. This is where unfortunately the good bits stop. Check in was fine and we went to the room. Upon opening the door there was a damp musty smell but nothing so terrible we couldn't live with for one night. Bedroom area was fine if a little tired looking in places. The socket under one bedside table was very loose so didn't use- did report this to reception. The bathroom was in dire need of a a full renovation. The toilet seat was broken on the hinge which looked unsightly. There was a crack in the sink. The enamel of the bath was coming away and the bath itself was stained from years of wear and tear. What's worse is that the door handle on the inside was not actually screwed in at all. Something we didn't notice at first. Went to open the door and it more or less came off in my hand. This could have been a problem if my 6 year old had gone in there on his own! Again we reported it to reception in the morning. Eating- there was previously a Beefeater on sight. I had an email the day before arrival to inform me that there were changes to the restaurant but that it was still available to guests. The menu was VERY limited. I had the Katsu curry and rice which consisted of 4 chicken tenders. My son had the kids chicken tenders and chips which was exactly the same type of chicken only he had 3 pie 4!! It was edible but had we not been so tir have more than probably gone elsewhere. didn't bother with breakfast, instead went to garden centre near by to eat a lovely cooked breakfast. It’s such a shame as this could be a great hotel so close to the theme park.