Snowbird Mountain Lodge - All-Inclusive Adventure

Our first visit to Snowbird was 5 years ago, so we couldn't wait to go back for our anniversary. We stayed in a Chestnut Lodge room and honestly they need some updating. The pillows and mattress are worn out...time to upgrade, Snowbird! Also, towels are better quality at a Hampton Inn, sorry. The cover on the hot tub was stained with mold and a colony of honey bees took up residence every night. My husband had to "shoo" them out in the mornings with a towel. It was also disappointing to see one of the stone pillars at the bottom of the steps going into the reception area cracked and broken. Perhaps a car/truck ran into it? There was yellow caution tape around it with a chain holding it up. We were there 3 days and never saw anyone trying to repair it- quite unsightly. On the upside, the food and service this visit was better than before. Everything was top notch like a luxury hotel should be! Blue, behind the bar was fantastic as was our lady server at breakfast. (I'm sorry I don't recall her name). Nothing compares to the serenity and beauty of this property and we really felt at home. It's just time to spend a little bit of cash to upgrade the easy things from a quick trip to Home Goods :-)

This year’s visit to Snowbird was our 11th and the charm, serenity, and beauty of the mountains are unfailing. After a bit of a learning curve, Indigo seems to have hit its stride in resuming or surpassing the former hospitality. This year there is a new innkeeper and lots of new, welcoming and more sophisticated staff. We felt quite pampered and the chef produced some unusual and delicious offerings. From our little cabin we enjoy unparalleled views of the mountains and enjoyed swimming in nearby Santeetlah Lake. Snowbird remains our special place.

Was in Fontana for a car event, and drove over to Topoco for breakfast. The food was delicious and the server Jasmine was excellent . Food came out fast, and they have plenty of fresh coffee to drink. I’m definitely coming back for breakfast while I’m here.

We totally agree with Martha's review from July 2024 since we, too, had been there many times since 2000. No flowers in the room, cookies tasted more like those at supermarkets, no real attention from the desk (say hello when guests come for breakfast?), no special scented soaps, no different dinner menus from night to night was very disappointing, stayed in a very small room when there were bigger, same price rooms in main lodge and were not occupied at all, room was not tended to during two day stay, no cute privacy hangar, no gift shop anymore with Snowbird coffee cups or notable blankets, etc. Only three employees made any effort to be outgoing but they also were covering for the lack of other employees and were overworked. Indigo, I am sure you are making more because room rates are 30% higher but whoever decided to stop the little psychic gifts and special treatment the family used to do needs to move on.

We initially booked a hotel in Gatlinburg for our Smoky Mountains trip, but found the town too hectic for our taste. It wasn’t the serene nature escape we were hoping for. Luckily, we discovered Snowbird Mountain Lodge. Perched on a mountaintop in the secluded Nantahala Forest, this charming 1940s lodge was exactly what we needed. The moment we drove up the steep road, we knew we had found our haven. Corey greeted us warmly, making us feel instantly at home. Our room in the main lodge was small, cozy, and rustic, with the delightful scent of chestnut wood. It was impeccably clean, and the linens were fresh. Dinner that evening was a delightful four-course meal, with each dish being fresh and delicious. The next morning, we woke up to a breathtaking view of misty mountains and clouds still sleeping between the peaks. The only sound was the forest slowly waking up, no cars or motors for miles around. Pure perfection! Breakfast was delicious, and we were also provided with a backpack containing our lunch and supplies for a day out in the park. We enjoyed every moment in the Lodge and wished we could have stayed longer. We will be back! Thank you, Corey and Arin, for your wonderful hospitality, for meeting all our needs, and for making us feel at home.

Snowbird Mountain Lodge used one of my TripAdvisor reviews on its website. Due to the changes I’ve seen under the ownership of Indigo Road-and not for the better-I wrote the corporate email and requested them to remove my review. So far, they have not. It is unfortunate that there was no direct address or point person at Indigo Road to contact with my concerns before I wrote this review. Thank you.