Mercure Chengdu Tianfu Square (Jinli East Road)

I stayed here for 5 nights and really enjoyed my experience. The hotel is very convenient and well thought out — the service robot can deliver food orders and even Taobao parcels straight to the room, so I didn’t have to go down to the lobby. The staff were also excellent. I didn’t manage to catch his name, but there was a young concierge (around 22 years old, just graduated 6 months ago, working the morning shift on 26 Sep) who was very polite and helpful throughout my stay. On one of the days, we had to leave very early and couldn’t eat breakfast, but the hotel kindly prepared fruits for us to bring along. They also helped us change rooms twice when we noticed smoke smells, and handled everything quickly. Laundry and washing services were also very convenient. Overall, a comfortable stay with thoughtful service — highly recommended! ⸻ 在这家酒店住了5晚，整体体验非常满意。酒店的设计很贴心，服务机器人可以直接把外卖和淘宝快递送到房间，不用特地下楼去取，非常方便。 工作人员的服务也很棒。虽然没来得及问名字，但在 9月26日 早班的礼宾部有一位大约22岁、刚毕业不久的小弟，非常热情有礼，让人印象深刻。 其中一天我们一早就要出门，没办法吃早餐，酒店特别为我们准备了水果带走，非常贴心。入住期间因为房间有烟味，酒店还帮我们换了两次房间，处理得很及时。 酒店的洗衣服务也很方便。总体来说，房间舒适，服务周到，非常推荐！

My stay at this hotel was thoroughly enjoyable. From the moment I arrived, the staff provided a warm and friendly welcome that set the tone for my entire visit. The hotel is very new, and this shows in the excellent condition of everything. My room was remarkably spacious, immaculately clean, and provided a very comfortable retreat. This standard of cleanliness and maintenance is consistent throughout the entire property. The location is convenient, with the nearest metro station being an easy 10-15 minute walk away. If you prefer other options, the staff is very helpful in supporting you and you can book rental bicycles or taxis when needed. A true highlight was the breakfast. The buffet offers a good variety, with about 80% of the options being Chinese and Sichuan-style dishes. This was a brilliant opportunity to experience local flavors and expand my palate, and I found the ratio to be perfect for travelers looking for an authentic taste of the region. It's worth noting that the elevators can get quite busy during peak breakfast and evening hours, leading to some waiting. However, I noticed the hotel is proactively managing this by dedicating one elevator exclusively for hotel guests, which helped. I would not hesitate to recommend this hotel and would gladly stay here again!

The hotel was amazing, great quality for the price that we paid. The best part was breakfast, I think is the best we had during our trip in China