Louis Castle Sycamore Hotel

We went for a relaxing 2 nights during the CNY Festival 28th & 29th and there is supposed to be 3 restaurants, however when I tried to reserve a table at the English restaurant they advised it is not open due to the China Holiday. There was then the option of the Hot Pot Restaurant or Chinese and I booked the Chinese Restaurant and they also acknowledged this when we arrived. We wanted to have an afternoon coffee and enjoy the atmosphere of the nice interior of this hotel, we had to wait about 10 min or more for a staff member to arrive and then the only snack we could order with coffee was a small macaroon, which I hate. We then had to walk 20 minutes to a Starbucks. The hotel is situated on a very busy main road and about the only views you get from your room is the road and apartments across the street. The internet states that they have an Executive lounge and upon arrival they advised that they do not have such a thing (Verry misleading and disappointing) We booked a suite and it was nicely furnished and large, also very quiet from outside noises, but that could be because they had no guests??. We turned off the bedroom Air conditioning to stop the noice, however it was still noisy from the other room. The Toilet that was near the entrance of living room had a very bad smell and it did also go into the living room, luckily the toilet near the bedroom did not smell. We went for dinner and asked the staff where is the Chinese restaurant and they showed us the domes outside that is designed for HotPot, there was not much to choose from on the menue and it was also very average and I could not charge it to our room as they said it was seperate from the restaurant. Breakfast was very, very limited and what I would expect in maybe a 3.5 - 4 star hotel in China and certainly not even close to the level go Guangzhou 4 & 5 star hotels. You had to specifically ask for cold milk to put on the small selection of cereal that they offered, the only coffee is a little coffee machine that just makes black coffee and no plate for your coffee cup. During breakfast my wife who is Chinese was speaking to the only service staff there was in the breakfast room and she told us the Chinese restaurant was in another building further from the HotPot section. We cancelled our second night stay and went to see the in-laws the next day which was not part of my plan. Very Disappointing and just another case of build a beautiful hotel, don't maintain the outside of the building at all and don't offer the facilities and service to match what the hotel aesthetically portrays. I absolutely would not suggest staying at this hotel

成都之旅最後一晚入住的路易城堡青桐酒店，真的讓我非常驚喜！AMY管家🌙🌙🌙提前打電話問對房間的需求，前台工作人員從入住到退房服務沒得説，熱情到我不好意思。再來説説酒店設施，位於法式城堡建築羣內，挑高設計，客房房層甚至高達4米，營造開闊空間感，搭配ARTDECO風格傢俱和摩登裝飾，被贊"顏值爆表""拍照出片"，我老婆説她發的朋友圈可"假裝在法國"。 房型面積寬敞，兩個孩子在房間裏完全跑的開，床品獲"軟而有支撐力"的好評；房間配備迷你吧及馥馬兒高品質洗浴用品，布草清潔度滿分。早餐是中西式自助選擇多樣，食材新鮮，我的評價是美味且營養均衡"。停車場也是免費的，停車位充足，周邊環境安靜，隔音效果佳。 這裏尤其適合追求儀式感入住體驗及拍照打卡的旅客。真的印證了其"成都法式風情酒店標桿"🏰的定位，這裏真的是我下次帶家人來成都的旅遊首選！！！

這是我第1次入住這個酒店，首先酒店位置非常的好，去哪裡都很方便，我們這次出行主要是去新街裏周邊去玩，這裏距離新街裏步行衹有幾百米的路程，新街裏附近有很多好吃好玩的地方，還吃到了心心念唸的串串