Louis Castle Sycamore Hotel

We went for a relaxing 2 nights during the CNY Festival 28th & 29th and there is supposed to be 3 restaurants, however when I tried to reserve a table at the English restaurant they advised it is not open due to the China Holiday. There was then the option of the Hot Pot Restaurant or Chinese and I booked the Chinese Restaurant and they also acknowledged this when we arrived. We wanted to have an afternoon coffee and enjoy the atmosphere of the nice interior of this hotel, we had to wait about 10 min or more for a staff member to arrive and then the only snack we could order with coffee was a small macaroon, which I hate. We then had to walk 20 minutes to a Starbucks. The hotel is situated on a very busy main road and about the only views you get from your room is the road and apartments across the street. The internet states that they have an Executive lounge and upon arrival they advised that they do not have such a thing (Verry misleading and disappointing) We booked a suite and it was nicely furnished and large, also very quiet from outside noises, but that could be because they had no guests??. We turned off the bedroom Air conditioning to stop the noice, however it was still noisy from the other room. The Toilet that was near the entrance of living room had a very bad smell and it did also go into the living room, luckily the toilet near the bedroom did not smell. We went for dinner and asked the staff where is the Chinese restaurant and they showed us the domes outside that is designed for HotPot, there was not much to choose from on the menue and it was also very average and I could not charge it to our room as they said it was seperate from the restaurant. Breakfast was very, very limited and what I would expect in maybe a 3.5 - 4 star hotel in China and certainly not even close to the level go Guangzhou 4 & 5 star hotels. You had to specifically ask for cold milk to put on the small selection of cereal that they offered, the only coffee is a little coffee machine that just makes black coffee and no plate for your coffee cup. During breakfast my wife who is Chinese was speaking to the only service staff there was in the breakfast room and she told us the Chinese restaurant was in another building further from the HotPot section. We cancelled our second night stay and went to see the in-laws the next day which was not part of my plan. Very Disappointing and just another case of build a beautiful hotel, don't maintain the outside of the building at all and don't offer the facilities and service to match what the hotel aesthetically portrays. I absolutely would not suggest staying at this hotel

這次入住路易城堡酒店的體驗堪稱完美！歐式復古的城堡建築充滿藝術感，大堂的fifi很可愛和旋轉樓梯也非常出片，瞬間將人帶入童話世界。客房寬敞明亮，床品柔軟親膚，金可兒床墊盡顯細節品質。尤其喜歡落地窗外的景觀，晨光中享用早餐現煮小麪，幸福感油然而生。 服務團隊專業又暖心，前台小姐姐主動提供了管家式服務，外賣也都給送到房間。這次入住體驗讓人徹底放鬆，非常值得專程打卡。退房時也非常便捷，這樣的細膩服務讓人念念不忘。這裏都是值得N刷的夢幻之選！🌈🌈🍟🍟

酒店很新，坐落在南三環，交通便利，酒店有歐式古堡建築，很有氛圍感，也很安靜。房間很大，空間很高，房間分區，有住主題樂園酒店感覺。酒店服務很好，前台奶茶和月亮都很好，不僅安排了延遲退房，還給小朋友拿筆紙寫作文，小朋友很喜歡，很好的住宿體驗。