Travelodge Cheltenham

I’m really unhappy that travelodge doesn’t clean the rooms everyday. No new bedding, towels or bins taken out. Apparently they only do it when you check in and if your stay is longer than 7 days. This is not a budget hotel so unsure why they have this rule. I stayed with my 7 month old so you can understand I had nappies and other things that needed cleaning or taking out and this wasn’t done at all during my 3 day stay. Staying in a hotel I expect new bedding, towels and bins to be taken out everyday. They say it’s due to being environmentally friendly but that’s just an excuse to save costs on cleaning.

I stayed after a hot, but not exceptionally hot, day. The room was roasting. It has no air con, and windows that only open an inch. Myself and my child has a single fan to share between us, which of course didn't really help much, just blowing the hot air around us. For this reason, I feel they haven't really provided the core service expected from a hotel, that being, somewhere to sleep. It was too hot to sleep. I wouldn't go here in summer. I complained to the company, but was told in response that they are "not responsible for the weather". I don't consider that very professional. Staff at the hotel were lovely though.

Rooms are a little stuffy, Rooms are clean and tidy bed is nice and comfy, Let’s talk about the real reason for this review and that is solely three members of staff. Dan, Oli and Vijin Absolutely incredible, Their customer service is next Level, I feel they go above and beyond for the customers always smiling always saying hello and goodbye. I Know the manager knows their good staff, but it’s just nice that other people know how friendly the team is, Housekeeping, when I’ve been interactive with them have been pleasant and polite. Car park is large.

Staff very good and friendly, but the room was way too hot had to ask for a 2nd fan. Also when having a shower water was running onto the floor outside.

Finished work and had train delays so looked at the hotel and it was £78 for the night which was fine, booked it or so I thought as mobile ran out of battery, arrived at the hotel to no booking, despite it coming out of my account, argued about this but ended up having to pay £108 so an increase of £30 in the space of an hour to stay. Offered no complimentaries, no breakfast and the wi fi was appalling. Would never ever stay here again although the reception manager was a nice fella called Dan

the guy on reception was very welcoming and friendly, the room and the whole hotel itself was very very clean!