Premier Inn Cheltenham North West

很一般 湊合可以住一晚

因為客人距離酒店行路12分鐘，所以選擇了這一間。之前在英國其他城市都住過， OK。這是第一次入住Cheltenham 這一間，整體OK，唯一就是廁所抽氣扇會發聲、厠所洗手盤開水洗手之後，水流入管道後發出聲音，有點恐怖。 交通確實不方便的，只有Cheltenham 市中心有C號巴士可以到酒店 。買嘢方便，對面有大型outlet，WareHouse supermarket。 餐廳牛扒不錯，不過細分咗啲，港幣195 ， 10安士。 我call了Uber/Freehoe兩次都unavailable。最後折返酒店call的士，好方便，問咗當地的士司機，說 Cheltenham 已經沒有Uber Support。

We were booked to stay 2 nights - but after 1 night we felt we could not stay another night - so we checked out the following day. The room was too hot - and even though they gave us a small fan which we had on all night - and kept the bedroom window as far open as possible all night - the room temperature never fell below 28.5 degrees!! We had little sleep at all. The rooms have no air conditioning. Even the corridor outside the room was really warm!! Next morning at breakfast we spoke to another guest who had the same experience as us - so it was not just our room. On top of this -when we went to reception to check out early and complained why we were leaving early - they man on reception actively encouraged us to write a bad review - because in his words - he had already spoken to a number of other guests that day who had all complained to him that their rooms were too hot!!!! His thinking was that if he got every one to write bad reviews - then maybe Premier Inn would do something about it!!! So even Premier Inn's own staff know there are issues with this place!!

Great welcome upon arrival with very friendly and efficient reception staff ensuring check in was very simple. Our room was great, clean throughout, very comfy bed, and a great shower and bath. Breakfast was excellent with a good menu to choose from, tasted delicious and our waitress, Annabelle, was so friendly and helpful and had a smile on her face for every guest coming into the restaurant, despite being very, very busy. Well done Annabelle and thank you.

We have just returned from 5 nights at this hotel. The grounds are tatty and picnic tables falling apart. Our room had an awful view of grotty outbuildings. The restaurant was only serving a very basic menu and the bar was very poorly stocked and expensive. We didn't have a cooked breakfast on two days out of five that we ordered as the chef didn't turn up. Our room was 30 degrees and very uncomfortable to sleep as only a fan and the window opened only a short way . No air conditioning . We slept badly the whole stay . The towels are rough and pillows not very comfortable. We used to love Premier Inn but feel its gone downhill so badly and we will probably not trust them again now. The whole building feels tired and unloved. Staff are friendly though but feel they have lost their mojo and we didnt see anyone in reception at all when we checked out. It's also almost impossible to get anyone on the phone . Nobody answers. We tried so many times before we went to ask something but had to give up. Our stay there spoiled our holiday.

Smelly and dirty carpets. Smelly pillow. Boiling hot room. Staff was friendly and welcoming. We couldn't wait to leave in the morning.