Chelmsford (Springfield)

I last stayed at this Premier Inn in December 2021 and it looks as neglected now as it did then. The recepetion area looks alright and some effort has been made to make it welcoming, but go into the corridors and rooms and it's a completely different story. While my room appeared clean there are plenty of things that need doing. The desk chair was covered in stains, the paint was peeling from around the window, the window ledges and frames were mouldy, the mastic and tiles were dirty in the bathroom. Everywhere looks tatty and in need of refurbishment. Had I stayed on my preferred date my room would have cost me well over £120, it was only just worth £42 I did pay. On the plus side the staff are amazing. Joe the duty manager when I checked in was very helpful, friendly and professional. Later in the evening Deb, Brooke and Amy were outstanding. They were so busy at reception, the bar and in the restaurant, but they dealt with everything calmly, with a smile and a friendly, welcoming attitude. It is definitey the staff that make this Premier Inn, without them there would be no good reason to stay there. Maybe, the powers that be should invest some money in their older properties instead of just wanting to add to the ever increasing room stock. Having to work and stay positive in a tatty, forgotten workplace is not easy.

Room smelt of damp. Mold in every corner of the room, scuff marks on every single wall. Photos attached . I stay in a lot of premier Inns but this has been the worst, just felt dirty. The bed is the only thing going for it. Comfortable as usual. My favourite part was I tried to check in 5 minutes before 3pm and was told it would be £10... I'd rather have just been told to wait 5 minutes.

Stayed here for 2 nights to attend a wedding in the area. The check in process was slow which wasn't ideal as it was late and just wanted to get to bed. Breakfast was average and felt unusual to call it unlimited when cooked items had to be ordered via a server. Food was nice when it arrived though. Location was convenient and did the job.