The Bull's Head Inn

Your review Arrived at the hotel and was greeted at reception, payment was taken very swiftly before showing us where we were staying. We were lead to a double room in the courtyard. Once in the room we were greeted by a creaky door and a very cold tiny area which had the strongest damp musty smell. On closer inspection the room and bathroom was dirty and damp. Curtains moth bitten and blinds were covered in mould spores , this was a concern due to being asthmatic. Without any further inspection in fear of what we might find, the decision was soon made that we could not stay in that room. We explained to the owner our concerns regarding the damp/dirt and our health if we stayed, we explained we wished to leave with a refund. We were not listen to and told that the room was perfectly acceptable. Not excepting any negative feedback and “gaslighting” us like we were the problem. After back and forth discussion and refusal of any issues with the room we were offered an alternative room to which we refused due to the manor in which we were spoken to after politely giving some customer feedback. Also the fact that the first room was described as perfectly acceptable didn’t leave us with much hope. We asked again for a refund as we did not wish to stay the night, this was refused and we were told to leave . I have never been treated like that in what should be a professional business . The fact that any negative feedback is not acknowledge and the owners become very defensive when told, is incredibly unprofessional. We left and felt robbed of our money , we ended up late for the wedding reception we were staying for and arrived very upset and flustered.

I would definately stay here again. My wife & I were touring this area by car and stayed for 2 nights. A friendly pub with plenty of parking. Rooms in April were quite cold - we liked that, as many hotel bedrooms are far too hot. The bed was extremely comfortable. Although our room was above the bar and facing out to the main road, it was very quiet. We ate in the bar both nights and the food was good and good value. Breakfast was fine. This was a successful place for us to stay at this price range.

Unfortunately we had a very disappointing Christmas dinner that wasn’t worth the price of £62.50, I was realty upset as we love to support local businesses. The starter of Pâté was not homemade and looked shop bought and the toast looked like bog standard wholemeal bread not fresh crusty loaf toasted and the French onion soup was cold. The main was awful, the roast potatoes were not cooked fresh and were soft, chewy and cold, the Yorkshire pudding was cold and burnt. The minature pigs in blankets were burnt and the veg was plain bog standard veg that came as more of a portion not for 3 people. The pudding for me was the best part of it all and that wasn’t the best. What we got was a Wetherspoons type of meal not a local country pub! Really not good enough. We never go out as a family as it’s far too expensive but thought we would treat ourselves this year for Christmas Day and had high expectations for the price but we were extremely disappointed and felt robbed. The waitress was lovely and apologised and offered me something else but I just wanted to go home. I was refunded £20 off the bill. We won’t be going again.