Buffalo Airport Hotel

I rarely write negative reviews, but our experience at this hotel was truly unacceptable and needs to be posted. From the moment we arrived, the front desk receptionist was dismissive and unhelpful. He made no effort to welcome us or provide basic guidance. We were given no instructions on how to reach our room 426, which turned out to be on the second floor in a confusing layout with no clear signage. After wandering around for an extended time trying to find it, we returned to the reception, only to be met with silence like he didn’t have tongue in his mouth. The receptionist didn’t say a word just handed us a paper map and pointed vaguely, as if speaking was too much effort. His behavior was extremely unprofessional and made us feel completely unwelcome. We were not given access to the convenient side gates that would have allowed easy access to our room. Again, no explanation or guidance was provided. It felt like we were intentionally being inconvenienced, and sadly, we couldn’t help but suspect that his rude and dismissive attitude may have been due to our names or skin color. It was hard not to feel that some form of racial bias or discrimination was at play. we were disappointed to find there was no body soap in the bathroom, bottle was empty. A basic amenity like that should never be missing in any hotel, regardless of its rating. Overall, this was one of the worst hotel experiences we’ve had. The lack of professionalism, courtesy, and basic hospitality especially from the front desk was inexcusable. Management seriously needs to address staff training and review potential discriminatory behavior. I would never recommend this hotel to anyone and will certainly never return.

Coffe machine was dusty and gross. The cleaning crew didn’t care to clean it out, I had to do it myself. The tub was old and had scum around the edges, I refused to shower inside it. Super gross. Also there’s no BREAKFAST at all in this hotel and the trip add said it did, I was really upset because that was the reason why I chose that hotel. The restaurant isn’t the hotels, it’s separate and it’s not good at all. I got tacos and it was mush. Not kidding I threw it away outside bc it smelled so bad. There’s NO room service and the add said it did. Next time I go upstate I will book at the Hilton. I wanted a nice stay and it turned out to be a huge let down…

The location very close to airport