Tài Khoản Khách
ngày 21 tháng 6 năm 2023
Be aware of the fact that you will be charged a $25.00 Resort Fee. I have no clue what that covers because the breakfast is very bland and your room will not be serviced at all while you are there. You will make up your bed. You will have to request fresh towels. Breakfast is not put out until 8:30, which is entirely too late, especially in a city where the activities like Ruby Falls start their tours at 8:00. Also, based on the small amount of food that was put out each day, regardless of the number of guests staying there, you need to be there at 8:30 in order to get some of the food. Once food is put out, no staff member comes back to restock until 9:30 or later. Also, if you try to call to ask for more food to be put out, no one answers the phone. FYI - we ate breakfast three days. The same exact food items were put out each day. There was no variety. Also, if traveling with a group or several family members, the individual rooms are too small to socialize. The facility has a room, the Skybox, large enough to gather in and socialize and catch up. The problem with this is that the staff locks this room at 8:00. We were there playing cards as a family and had to leave at 8:00. Why can't the facility leave it open until 11:00? The location is convenient to all activities on Lookout Mountain and it is easy to get to from downtown Chattanooga. The view from your deck is outstanding. This was out third stay at the River View. The other two stays were while COVID restrictions were in place. I have to say that we honestly received more service during that time than we received this stay. We probably will not stay here again. We might as well stay in downtown Chattanooga. At least those hotels provide services to justify the prices they charge.
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