Ramzi L.
ngày 14 tháng 7 năm 2023
After a 10 hrs drive, I got to the hotel around 10 pm to be told that my reservation was canceled and I was called which is a lie. When I asked about the phone # they called it was not mine?? I was told by a rude front desk nothing to be done...
No night shift MOD was available.
After, a call to the awesome Trip.com customer service & the Hilton Hq. my reservation was, all of the sudden, honored.
I love Home2 suites 'cause of their pet policy, amenities... but this location I will never stay at this location.
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