Tru by Hilton Charlotte Airport Lake Pointe

Lady with the curly hair that checked me in was VERY unpleasant. I figured she was just having a bad day but she had an unwarranted attitude with me the very next day. She needs to be switched to a role with minimal customer interaction because her service level is beneath the bar!

In search of a layover spot, we opted for this choice due to its excellent location- 8 min from the airport. The hotel's standout feature is its free airport shuttle, running approximately every 30 minutes, making our transition smooth and convenient.

No restaurant onsite. Called the shuttle several times and no one answered but waited in zone 1 and the van pulled up within 15 minutes.

A family member car window was busted out while staying on property. And we were told her car was parked where the cameras stop recording but picks back up from another camera two cars down from hers. Sounds like an inside job due to whoever done it knew where the cameras were!

Outstanding value for the price…clean, modern, friendly staff 24 hour airport shuttle. We could not find anything negative whatsoever.

The property was very clean and the staff were very friendly and accommodating. The rooms were nice and spacious with modern details. Would definitely stay again.

Staff was very friendly and welcoming . Assisted us with early check in for and my husband

I booked here because say shuttle 24 hours i called before to book and they say yes is shuttle available, when i get there i ask for tat Service for next morning and they told me is not shuttle servie for the morning, i pay $60 to uber to get to the airport

I can't explain why the hotel had trouble finding my reservation (*******'s rules), but they could not, and were not clever enough to figure out why. Original error was likely *******'s.