Extended Stay America Suites - Charlotte - Northlake

The property was quiet. Close to the interstate. Area had several dining choices. Room was clean.

Me and my family stayed only one night but it’s NOT up to the Extended Stay standards. For families and longer duration stays I don’t personally recommend it. Staff was very good and polite however we are not satisfied with hotel cleanliness standards.

Very very dirty old rooms very disgusting and disappointing with this property

Room wasn’t clean when checked in.

The hotel is clean and the bedroom. The personnel is friendly and courteous. Great people!! Simple breakfast but good. We love it

Very nice place to stay will definitely stay again

This hotel is a welfare hotel. It’s very sketchy.

Staff at check in was nice. When we got to the hotel, check in took several minutes due to "slow internet." As the staff was checking us in, we were informed the elevator was broken and our room was on the 4th floor. They were willing to move us to a lower floor but at the loss of the king size bed suite we booked. They were willing to give us a room with double beds. So we took our 4th floor room instead of the downgrade. Once we got to our room, everything appeared decent. When we went to use the full kitchen, we found out there wasn't any utensils at all. Not a big deal, its whatever. As far as the bed, I've slept on a piece of plywood more comfortable than the mattress. As far as the pillows, take 2 pieces of toilet paper and lay your head on that. That pretty much is comparable to the pillow. The next morning I woke up with back pain. My wife went to take a shower to find no shampoo. She called the front desk and they said to come get it...Are you serious ? It's your job to make sure basic necessities are in the rooms. Anyway after a couple minutes they finally said they would bring it up. After 3 showers....still no shampoo. Thanks for not fulfilling your job front desk people. Breakfast was advertised as a full breakfast and it was far from it. Oatmeal, granola bars, and coffee....we ended up at McDonalds. Overall, for a one night stay and you dont have any other choices then fine stay there. If you need multiple nights, extdend your stay somewhere else!

Elevator broke, paid for a King size room but when I arrived they said that no king size rooms were available. The pictures on the internet did not look like the actual room. No towels in the room.