Pulling in and checking in is very ambiguous. The drive is not well labeled and several of us arriving at same time caused a log jam. One young man at desk for check in with four people arriving at once was not sufficient. I was second…he had me fill out a car pass, but never gave it to me to hang on my vehicle. He also never explained that I had to get a ticket to enter the hotel garage and needed to get a pass each time from the desk to leave. Also, he did not explain I would’ve charged $20/night for parking. I ended up having to pay an additional $20 in order to get out of the garage so I could go back to the desk to get a tag and understand the whole process. Perhaps another person to help with check in would have afforded the young man more time to explain everything during my first time at the desk!
Dịch