Kimpton Tryon Park Hotel

Great hotel in the heart of Downtown Charlotte. Diamond was my receptionist and her hospitality and professionalism was A1. Highly recommend this hotel.

酒店位置不錯 旁邊就是體育場 出行很方便 床很舒服 房間很乾凈温馨 樓下早餐很好吃

When I first came through the parking, I got stock in the staircase meant for employees. I called the hotel three times. First time they just hung up on me. Second time, they told me to stay there and someone will get me. I waited for half an hour nobody did. I called them again, and while I was on the phone I decided to go up one level and there was a door I could exit. I came out right next to the valet people. It wasn’t a busy day, one of them could come and get me. They could have told me I need to come up the stairs to get me, but they didn’t. Even the front desk people (whom I was talking with on the phone) didn’t apologize. I almost called 911 because I thought nobody was going to help me. The room wasn’t clean either, the bed was stained. I have been to way cleaner hotels at the fraction of the price and was treated much better too.

The service for the staff at all levels is terrible. I’m not sure if it’s a cultural thing or the way the staff are trained. Guests are treated as an inconvenience in an otherwise decent hotel.

This property is so cozy and clean. It’s conveniently located in uptown Charlotte. The manager Manny took really good care of us. I can’t wait to revisit.

The water was insanely hot. I lately burned my hand on the low setting. I felt that was not safe. My fridge was not cooling so the food I put in there was ruined. The hotel offered a food credit of $50 but upon check out it was not applied and credit card was charged. I had to call the front desk and was told that my credit card would be refunded. The room was well appointed and staff was courteous. My room had an excellent view of the stadium, you could literally see the game. The roof top bar was awesome and drinks were great. Depending on the floor you are on, you can hear the music from the bar which could be pretty intense. I was on the 17 th floor so no issues with sound. The female bartender did not play, fast and professional. Drinks were top tier! The restaurant Angelines was very cute and the food and drinks were great there as well. The hotel was in walking distance to some great restaurants and the ball park.

Overall it was a great stay. The front desk especially Angel was excellent. There was one bartender at Angeline’s who was definitely having a bad day. Basically rude. The other bartender was great. Would definitely stay again just avoid that one guy as he by himself brought the rating down from 5 to 4.

Staff were all excellent! Easy check in and check out process. The room was very clean. Will definitely stay there again!

Chrck in time was 3 pm and room wasnt ready until almost 5 pm we had a concert we needed to be at by 5 and were late due to the hotel not being ready. I booked this expensive hotel so I would have no worries and it was terrible