Hotel & Spa Le PavillonXếp hạng 1 trong danh sách Khách sạn cao cấp của Charbonnieres-les-Bains
Hôtel & Spa Le Pavillon
3 Av. Georges Bassinet, Charbonnieres-les-Bains, 69260, France
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Phòng (32)
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9.5/10
Tài Khoản Khách
9.5/10
Tài Khoản Khách
Nổi bật
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Ngoại thất (10)
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9.5/10
Tài Khoản Khách
9.5/10
Tài Khoản Khách
Ăn uống (15)
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10/10
Vincent
10/10
Vincent
Thư giãn & Giải trí (15)
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10/10
Người Dùng Ẩn Danh
10/10
Vincent
Khu vực công cộng (7)
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9.5/10
Tài Khoản Khách
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10/10
Vincent
9.5/10
Tài Khoản Khách
9.5/10
Tài Khoản Khách
9.5/10
Tài Khoản Khách
9.5/10
Tài Khoản Khách
10/10
Vincent
Xung quanh (6)
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10/10
Người Dùng Ẩn Danh
10/10
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Xem thêm ảnh khách sạn (34)
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10/10
Vincent
10/10
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Chúng Tôi Khớp Giá
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Đánh giá của khách
9.0/10
Tuyệt Vời
73 đánh giá
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Đánh giá đã xác thực
Vị trí9.0
Trang thiết bị8.9
Dịch vụ9.0
Vệ sinh9.0
Người Dùng Ẩn Danh
Phòng Deluxe
Lưu trú vào thg 6, 2024
Vợ chồng
2 đánh giá
10/10
Nổi Bật
Đăng tải vào 15 thg 7, 2024
Très bon hôtel. Avec un bon rapport qualité prix. Je recommande vivement pour un bon weekend détente.
Dịch
Tài Khoản Khách
Phòng Deluxe
Lưu trú vào thg 6, 2022
Vợ chồng
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 2 thg 7, 2022
Service au top, accueillant. Le spa est de qualité, le petit déjeuner et super bon.
Nous sommes ravis de notre sejours
Dịch
6/11
KarinB480
Lưu trú vào thg 2, 2025
Du lịch cùng bạn bè
8.0/10
Rất Tốt
Đăng tải vào 30 thg 3, 2025
Amazing location, quiet, green, voiturier very nice, easy to park and charge. Room not ready before 4pm (as announced on their website). Reception a little hectic, lots of staff talking to each other all around. Rooms very spacious. We had nr 18 with a nice balcony. 1 bathroom with bath was very nice (I missed a decent light to put make up on), the other one is a shower from the ceiling and a toilet… not very handy and slippery. Great bed, we slept very well. They did make a mistake on my final invoice, we were in a hurry and I didn’t check. When I called just after departure, they said it was a misunderstanding and they would call me back straight away. They never did. It was just 60€ but still… disappointing. But overall, a nice place to rest. I advise to book your treatment early would you like to use their spa services.
Dịch
Tài Khoản Khách
Lưu trú vào thg 6, 2023
Khác
4.0/10
Đăng tải vào 6 thg 7, 2023
At a guess, we have stayed at this Hotel 8-10 times over the past years. I am sorry to say that after our last experience, we will never stay there again. As a 5 Star Hotel, it was slipshod and dissappointing. On arrival, at 16.45 there was nobody on the Reception Desk, but there was a sign which said " There is nobody on Reception at present, please take a seat and wait ! There is still construction works going on at the adjacent Casino and there are now only 4 parking spaces for guests. which includes one for disabled and one for electric car charging. The only parking is an unattended open car park some 800 metres from the Hotel and I was not prepared to leave a £200,000 car loaded with luggage, laptops, phones and personal items there. The Receptionist agreed that I could occupy a disabled person's bay on the proviso that he could move it if required. The suite on the mezzanine floor was fine apart from the following;_ - Only 5 TV channels none English. - No Notepad or pen. - No list of Telephone numbers to call reception or room service. - Ony 2 towels for 3 persons, when charged extra for 16 year old granddaughter to stay in the suite. Same for Glasses, cups, Tea bags milk. Just 2 for 3 persons. - The Wifi was awful and kept logging you off. Later found out that you could log in using any old name name and email address you cared to enter ! _ One Loo roll ,part used and no spare. - A Huge Stag Beetle was discovered on the sofa and at that point we had not opened the doors to the balcony. We were aware that the main Restaurant would be closed on the Tuesday that we arrived ,but shortly before we left England I received an email that room service would not be available either but we could have a cold meal in our room.Oh well onwards and upwards ! The cold meal turned out to be a choice between smoked salmon, cheese or cold meats each served with bread and butter. No desserts, not even Ice cream. Anyway, we opted for 2 salmon and 1 cheese. After a long wait, the receptionist knocked on the door with the salmon and cheese and a basket of bread which he had himself prepared and it comprised a single baguette cut up into slices and 3 pats of butter. The salmon was just as if it has come out of a packet and there were 6 miserable slices of 3 different cheeses. The cost for this gastronomic extravaganza was €127.00 which included Room service and a warm bottle of white wine( No Ice bucket either). Total cost for a nights stopover with breakfast with hard sausage and rubber bacon was €603.60. Sorry Pavillon, don't expect to see me again.
Dịch
Tài Khoản Khách
Lưu trú vào thg 5, 2023
Vợ chồng
2.0/10
Đăng tải vào 1 thg 6, 2023
This hotel claims to be 5 star, it is one of the worst I have ever stayed in. It claims to have a Michelin star restaurant, but it was closed on the Tuesday night that we stayed. No alternative food was offered, just room service of cold salmon. The front desk were unhelpful, they could not recommend anywhere in the local village, luckily we found a superb Italian ourselves.the Wi-Fi is slow and continually drops out, the air conditioning didn’t work, the room was dirty (see photos). The car park is more than 400 metres away, all this for €250 a night, abysmal, no wonder the hotel was empty, we had traveled up from a 5 Star Hotel in St Tropez and we were horrified with this hotel, it’s total lack of customer service and it’s unfriendly feel. Only half the electric sockets work in the room, next door is a loud train, they give you earplugs !! And then building work wakes you up at 7.30am. It gets even worse, in the morning no breakfast on display, we are told we can only have items from room service menu as no one else stopping. At this point we got up and left, hungry and very distressed, I blame the hotel management, you should have closed the hotel and also ***********, you should have been made aware. This has to be the worst hotel experience in my 59 year life, guessing being British didn’t help.
Dịch
Phản Hồi Từ Khách Sạn: Dear David C, We are sorry that you didn't enjoy your stay with us. We are always open to criticism if it reflects the truth and is being fair . Adjusting our service and behaviour depending on the nationality of our guests is a narrow minded suggestion that would not cross our mind. All the technical issues you have mentionned in your comments have been checked out and confirmed in working order. We do have a car park a mere 150 m away, Your car was nevertheless parked and unloaded by our staff just outside our front door. All our windows are double glazed, a local train does run every 30 mins , the latest one leaving at 8.30 pm. It does not usually affect our customers. Full a la carte breakfast was offered to all our guests that morning without any restriction on choice or quantity. Kind regards