The Vine Hotel

Be careful when you book this prisony looking place its all not what it seems, as far a I am aware its run by a bunch of scammers and thieves! My boyfriend and I were looking for respite of a few days away as my dog has recently died and Ive been through a bad time going through a divorce, i noticed this place was a cheap getaway for 3 nights, so I booked it. Then about an hour after I booked this, my boyfriend texted me to say that he`d found a hotel on Skegness beachfront for a bargain price and had booked it, unbeknown to me! So I immediately cancelled this "Vine" hotel, then I suddenly realised that they had taken the full payment of £180 for the 3 nights!!, it came up red on my phone. Totally devastated, i felt sick, I finally got through to *********** who had advertised the hotel online, and told them of my predicament, they said I should be able to get the cancellation refund back , they were very kind and considerate and kept trying for me, and they emailed the hotel as they failed also in trying to get through to speak to somebody for help and advice. This property`s landline was ringing no reply over and over again, and also the mobile number went through to an answerphone of someone called "Mackenzie" , I left numerous messages to try and explain, leaving me very frustrated, Im still trying 3 days later. This is terrible customer service and it looks like ive lost my money, for good, as this hotel gives you NO SUPPORT., OR NO CONTACT. A warning to others, as I`m still feeling hurt as they havent even bothered to get back to me, Its taken away the shine to a few comforting days away, as Im out of work at the moment, and will never get the money back. Surely they cant be treating all their customers like this, i cant imagine what its like inside the place with no customer care, in the meantime, AVOID, AVOID, AVOID, spend your money somewhere else.

Called in for food, the availability of which was conspicuously advised outside. Dutifully paid for car parking (really!) on the basis that we would get the money back as we will easily spend greater than the £20.00 minimum spend to get the fee back. Paid up, we went in, only to be told that the kitchen was closed, so no food. We could not stay as we had a hungry child to feed so I asked for the car park money back. The otherwise helpful member of staff refused unless we spent the £20.00, which obviously wouldn’t happen as their kitchen was closed. I was less bothered about the cash than the fact that they wouldn’t refund the money when they were not willing to provide the advertised product. Unforgivable.

We have been here before yet not had the carvery. This time visiting chapel with our doggie we had the carvery…… it was absolutely delicious 👌 Had lots of carveries over the years, but by far this was the best. And the staff are all so welcoming and lovely too. Definately worth a visit wether passing by or making a special trip just for the carvery.

Room very clean and tidy bed was comfy , negative the walls are very thin you can hear people talking in the next bedrooms and hear people snoring , you get free parking and can come and go as you please , we stayed on a Saturday night and they had karaoke in the bar , we ordered food which was very basic , staff were friendly

Went today for a Sunday carvery stright off the bat had to pay for parking.went for a pensioner's meal and the told me you only get a small for that so I had to go for the big one wich was full price!and what carvery do you know where you cant help your self to the vegetables they serve your by spoon very little aswell and you can only help your self to the gravy! Pointless of a carvery.and if you are on a low income as 2 pints cost you £9.50 100% will not go back! Mediocre food and service for a top price!

Room was fine, everything that we could want at a very reasonable price, excellent location. Stayed in room 14, noise from the bar was faint and didn't stop us from sleeping really well, window catch needs attention as it wouldn't open. Happy to stay there again next time we're at the coast.