Hyatt Regency Changshu Kuncheng Lake

We really enjoyed our stay here. The facilities are very luxurious. Breakfast buffet was fantastic. The staff were very helpful and courteous. We especially appreciate Rambo He the concierge downstairs helping us call a cab and loaning umbrellas. The staff at breakfast were very accommodating as we were traveling with a toddler. Our hostess Anki Zhang provided a bib for our baby, Cora Gan helped us refill our water, and Daryl Wang at the dim sum station helped us with all the delicious food options.

The service was impeccable. Everyone was helpful and pleasant. I can’t wait to book again 😃

這個酒店最大的bug是地下停車場到房間要換兩部電梯，這個完全在我的壁壘點上。不能接受停車場到大堂再需要到頂樓前台最後才能進房間。 每次出門也是要先到樓上換電梯，才能出門，非常非常的不方便。 總體房間佈局還是比較滿意的，乾濕分離特別好，最喜歡這個酒店的浴室。 服務這個具體説説。 首先因為節假日房間緊張，到15點依舊沒有乾淨房間清理出來，給的理由是前一天晚上滿房。 等到15:20在我主動去前台詢問之下告知有空餘房間，並主動延長第二天退房到15點。 後續房間因為位置問題要求更換，又等待1.5h左右。 客房服務正常也是要間隔1h… 前台説不好意思賠償水果是晚上21:50…好一點的水果如下圖所示，其實可以不給的。 下次不會再住。