Hyatt Regency Changshu Kuncheng Lake

We really enjoyed our stay here. The facilities are very luxurious. Breakfast buffet was fantastic. The staff were very helpful and courteous. We especially appreciate Rambo He the concierge downstairs helping us call a cab and loaning umbrellas. The staff at breakfast were very accommodating as we were traveling with a toddler. Our hostess Anki Zhang provided a bib for our baby, Cora Gan helped us refill our water, and Daryl Wang at the dim sum station helped us with all the delicious food options.

One of the best hotel in Changshu

New, clean and nice hotel. Comfortable bed and large room. Nothing much nearby except one mall. Great pool.

The service was impeccable. Everyone was helpful and pleasant. I can’t wait to book again 😃

酒店的 環境非常好，酒店位於昆承湖邊，從酒店的窗户之中可以欣賞湖光山色，房間也非常乾淨，唯有不理解的從酒店下樓要從37層的大堂中轉，個人有點嫌麻煩，前台很客氣，服務很完美，晚餐自助餐不錯，可以一邊吃飯，一般邊欣賞日落！後面二張照片是虞山拍的，第一張照片從酒店內拍的窗外。

《五星品質與人文關懷的完美搭配》 作為凱悦品牌的超五星旗艦酒店，常熟昆承湖凱悦以卓越的服務品質詮釋了奢華酒店應有的待客之道。從步入大堂伊始，流線型的空間指引與禮賓人員的得體問候便令人如沐春風。特別值得稱讚的是前台張經理的專業服務，其以恰到好處的溝通節奏詳細解説了會員權益、餐飲設施及周邊景點訊息，堪稱五星服務的典範教材。 酒店當日承辦大型婚宴及高端商務會議導致湖景房升級落空，有些小遺憾。當然，標準客房延續了凱悦一貫的奢華格調，全景落地窗將城市景觀盡收眼底，智能衞浴與定製寢具的搭配盡顯匠心。若能在衣帽間增設多功能鞋拔等細節配件，將更契合高端商務客羣的實際需求。 早餐環節堪稱驚喜亮點：侍者精準識別住客身份後，迅速引導至臨窗景觀專座，搭配現磨咖啡與定製班尼迪克蛋的晨間儀式令人難忘。建議可將鮮切果品台從轉角位置調整至主餐枱C位，既符合健康餐飲趨勢，又能提升空間美學層次。 此次入住雖偶有運營高峯期的微小遺憾，但無論是員工對服務細節的精準把控，還是公區藝術裝置與昆承湖景的意境交融，都展現出凱越品牌的本土化運營智慧。期待下次金秋時節再會，定要一睹碧波萬頃的湖景套房風采。