Hyatt Regency Changshu Kuncheng Lake

We really enjoyed our stay here. The facilities are very luxurious. Breakfast buffet was fantastic. The staff were very helpful and courteous. We especially appreciate Rambo He the concierge downstairs helping us call a cab and loaning umbrellas. The staff at breakfast were very accommodating as we were traveling with a toddler. Our hostess Anki Zhang provided a bib for our baby, Cora Gan helped us refill our water, and Daryl Wang at the dim sum station helped us with all the delicious food options.

The service was impeccable. Everyone was helpful and pleasant. I can’t wait to book again 😃

設施：酒店很新，泳池很棒～可以借浮板～裏面設施也都很齊全。健身房景色很好～空間也很贊。 衞生：房間很乾凈～房間裏的浴缸也很好～是標準尺寸，且乾淨。19層的水壓也非常大～ 餐飲：體驗了晚餐自助、酒店早餐自助。菜品非常豐富，品質很高～對於特殊需求也會及時滿足，早餐甚至還貼心的外帶的咖啡～全程由服務人員服務，根本不需要客人自己操作。非常滿意！ 服務：服務非常非常非常棒～從大堂1樓迎賓崗、前台禮賓、餐廳服務人員、打掃人員、泳池人員每一個接觸到的服務人員都非常nice，有問題第一時間解決。比如提供小朋友的浴袍、提供一次性泡澡袋、升級湖景房間、贈送入住水果、享受延遲退房全部都感受一級棒!好多服務是萬豪、希爾頓等同期酒店都做不到的，非常滿意凱悦的人員服務，每一位員工都是發自內心的為客户服務！ 環境：入住以後在電視頁面看到的歡迎標語，非常驚喜～ 如果非要雞蛋裡挑骨頭的話，酒店房間的地毯不是通鋪～房間裏沒有體重秤～泳池沒有深水區～