Các đánh giá JW Marriott Hotel Changsha

The staff is outstanding, from the workers in the lobby, to Swank, to the staff at the lounge, and everyone at the reception desk. The service was exceptional, and hotel premises were excellent! The food and drink we were offered were also outstanding. In short, we would return to Changsha just to stay in your hotel again. Many thanks to you all!!

Very great experience. The hotel staff mr A. Xie (aixen) allowed us late cookout at 3pm. Excellent bf at 100 ¥ !! Large and great food selection for breakfast. Was considering the dinner Buffett but was too full from lunch and BF!! Overall great room and great experience.

Staff is very friendly and helpful and the place is very clean and comfortable.

Great hotel, good location, friendly staff. Met the GM during check in and he kindly approached to say hi seeing that I'm from SIN.

The hotel looks new and the facilities are maintained well. The breakfast is ok, and the staff are very friendly and helpful.

It was a pleasant stay. Live band was a highlight. The only mark down is that there isn’t clear separation of smoking and nonsmoking area in the bar. I was torn between wanting to enjoy the live band but want to stay away from second hand smoke.

Very new hotel. Buffet is especially good. Although the hotel is slightly far away from city centre, the metro is just right next to the hotel.

Hardware is splendid, software is subpar. Instead of a warm welcome during check in, we got a "cold and robotic" reception which is not something we would expect from a JW Marriott label. Maybe good help is difficult to recruit these days 😒

You would expect a 5 star hotel to be clean and provide excellent service… however we were disappointed especially after my friend recommended me to stay here since he was here a month ago. First thing I noticed was a wet floor after entering the guest lobby, thankfully they cleaned it after I told them. Second was our room was not clean, other than the basics like clean sheets and bathroom but the main table wasn’t wiped and they didn’t even vacuum the floor (especially the carpet) at check in and the day after. When we were checking in, the reception staff did not even inform us of how to access the wifi (maybe it is assumed to be common sense) nor did they let us know that we had late check out, had free mini bar soft drinks and we also had no welcome note (these small touches may seem minuscule since the TV says welcome however you would hope that an extra mile is taken at a great brand like JW Marriott). I hope these issues are able to be rectified for other guest, after all information and attentiveness is king in the service industry. The location is also not the most central but that is a personal preference given my short trip! I will have to give a special mention to the male receptionist that helped us a lot with our alipay, thank you again 😊

harry，alyson，sabrina are very helpful and kind. Would come back again!

Very nice

Callie，Sibyl, Eliane，Yancy，Enya，Layla，Emily

表扬前台harry eileen alyson sabrina

很滿意的一次入住體驗，服務特別棒， 房間乾淨整潔，床品很舒服，可以選各類枕頭，酒店所有工作人員服務都很貼心，以及個人管家的服務也很到位，搭配各類攻略，回覆信息也很及時，下次來還住這。穿雲台早餐種類豐富，中西式和各地方特色都有，中餐廳體驗也很好，菜品佳，所有餐廳服務人員態度都很好，有求必應。行政酒廊環境也很好，酒店的健身房24小時開放，以及SPA服務、棋牌室等各類項目活動都很豐富